Area Service Incharge B
1 week ago
Posted Date: 01 Oct 2025
Function/Business Area: Customer Service
Location: Hissar
Job Responsibilities:
- Establish and maintain the upkeep of service centers
 - Liaison with store manager and sales team for service operations
 - Ensure customer satisfaction to avoid escalation of issues
 - Motivate and manage team of service center and care center personnel
 - Responsible and accountable for service deliverables
 - Mentor and counsel engineers whenever necessary
 - Control the flow of incoming calls for on-site support of services
 - Manage costs/expenses of service and care center within given guidelines
 - Ensure there is an adequate amount of manpower to cater to all customer calls
 - Providing necessary skills/training to the team members based on needs and gaps
 - Ascertain care center personnel are working in sync to support walk-in customers
 - Encourage the team to enhance their performance levels by identifying gaps and needs
 
Education Requirement: Diploma / B.E/ B.Tech (Preferred)
Experience Requirement: years in After Sales Service
Skills & Competencies:
- Experience in area/zone for device repair operations
 - Geography knowledge
 - Delegation skills
 - Team management
 - Market knowledge
 - Diversity management
 - Relationship management
 - Domain knowledge of telecom device
 - Expertise in field repair operations
 - Understanding of business training requirements
 
Please update your profile and upload a resume to apply.
Location Map: Hissar
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