Senior Manager_Operations_AOI Hisar

2 days ago

Hisar, Haryana, India Cancer Treatment Services Hyderabad Full time ₹ 20,00,000 - ₹ 25,00,000 per year

Job Responsibilities

Operational

Manage hospital operations (clinical & non-clinical) including Front Office, Billing, Pharmacy, Biomedical, Support services (House Keeping, Security, Maintenance, Food and Beverages, IT).

Ensure efficient processes are followed for doctor appointment scheduling, registration, consultation, diagnostics, financial counselling, admission & discharge of patients.

Ensure newly joined consultants are inducted into the hospital, orientation is provided & their requirements are addressed such as OPD Room, Names Plates, ARIA / HIS Login ID creation, OP / Admission rights are provided, aprons, stationery (visiting cards, consultation note pads) etc.

Ensuring timely drug availability for patients while maintaining optimum inventory level in the pharmacy.

Orienting the clinicians regarding drug formulary & ensuring compliance of the same.

Ensuring participation of consultants in internal & international tumor board & other internal forums.

Ensuring all hospital equipment are in working order, asset list is maintained & updated regularly.

Ensuring availability of adequate support staff & providing regular training on service standards, grooming & patient communication.

Participate & coordinate for annual capex planning.

To liaison with the partner hospital staff for smooth operations.

Service Standards:

To engage with the patients & maintain patient satisfaction levels as per the desired hospital standards.

To identify opportunities to improve patient care services & take up projects to achieve service excellence.

To ensure amenities / facilities are available in the patient waiting area, doctor consultation rooms and reception area as per the hospital service standards.

Responsible for tracking, monitoring & improving the key performance indicators of all functions.

To provide continuous training to front office & support services staff for communication, grooming and handling patient care issues.

Quality:

Implement & comply with NABH standards in the hospital.

Ensuring quality committees are constituted & meetings are held as per schedule.

Ensuring mock drill calendar for safety codes is planned and mock drills are conducted as per schedule.

Carry out quality audits of various departments & functions pertaining to NABH standards.

Ensuring all safety related incidents are reported, analyzed & CAPA is done for the same.

Interested candidate can share the updated resume over or

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