Customer Success and Onboarding Manager India
5 days ago
SaaS, AdTech
Affise is a Performance Marketing Platform for building powerful business partnerships. Our mission is to solve the complexity of this industry.
We're a global company of over 60 professionals. Recently, Affise has secured $8 million in Series A from VCs with several unicorns in a portfolio and well-known angel investors from Silicon Valley.
We're a team of high-class professionals who share the values of trust, freedom, growth, and mutual support. Our employees can trust us with support and help wherever they need it.
We offer flexible working hours and no time-control system to our teammates based in over 30 countries. We encourage our team members to experiment freely and take ownership of their tasks.
We're constantly aiming to advance as individuals and as a company. We value people who learn rapidly and always seek to improve themselves. We welcome new Affise family members with a helpful attitude and honest smiles.
Responsibilities:
Drive adoption and usage of the product through ongoing engagement with customers.
Look and identify customers' needs and pain points, constantly monitor customers' health, identify at-risk customers, and help reduce churn.
Run live demos to keep clients updated on how to use the new functionalities.
Track clients' performance and assist them in reaching their goals.
Timely payment collection and work on billing-related queries.
Analyze metrics like MRR, Churn rate, Expansion rate and create a strategy accordingly.
Work on customer advocacy.
Work with Customer Support, Sales, and Product to articulate and monitor customer requests and feedback through the appropriate channels.
Experience & Qualifications:
Fluent written and spoken English is mandatory for the role.
At least 3+ years of proven experience in enabling successful customer roll-outs and providing technical support, preferably in the AdTech or affiliate industry.
Strong technical aptitude, able to address and resolve integration issues effectively.
Demonstrated ability to strategize, execute, and drive renewal and upsell initiatives, achieving successful outcomes.
Collaborative and team-oriented, capable of working with various departments to prioritize and monitor integration activities.
Excellent communication skills, both technical and non-technical, to effectively engage diverse audiences.
History of being a compassionate problem solver with great communication skills, attention to detail, and a strong passion for user experience and customer happiness.
You have a growth mindset, welcome feedback, and constantly want to improve.
Passionate about marketing and software and have a self-starter attitude.
Skilled in selling and negotiating, with the ability to effectively communicate value propositions to customers.
What we offer:
An employment within our Indian office or a contract job.
Opportunity to play a pivotal role in a fast-growing company.
Dynamic and diverse international team.
23 business days of paid vacation per year.
10 business days per year of unpaid time off for any reason.
Paid sick leaves and 5 sick days per year without medical confirmation.
Eligibility for any additional privileges that Affise might provide in the future.
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