▷ (Apply Now) Partner Success Senior Manager - India

Job Description About Us We're Xelix, an AI-powered Control Centre for Accounts Payable teams. We work with some of the largest global companies to automate and enhance their financial control processes. At the heart of our product, we leverage machine learning techniques developed by our AI Engineering team to provide a more sophisticated offering than existing solutions. Things are going really well for us - we raised our Series A funding round from top investors, we've grown our team to almost 100, and we've won industry awards for our products. About The Role As part of Xelix's strategy to scale partner success globally, the Partner Enablement and Success Lead will play a key role in establishing a dedicated Partner Enablement function in India. This team will carry out two key functions: - Enable and support our partner's to be effective and efficient implementors of the Xelix platform - Provide technical and operational support post implementation to partner's and their customers so they can extract as much value from the platform as possible. Reporting to the Services leadership in London, you'll collaborate with Xelix's Services, Customer Success, and Partnership's teams to manage the full lifecycle of our partner's customers from onboarding to renewal. This role is vital in ensuring partners are not only technically enabled to deliver Xelix for our customers, but also commercially and strategically aligned to grow with us. The successful candidate will have experience in working with Partner's and Enterprise customers leading software implementations. They must demonstrate excellent technical acumen, organisational and communications skills and a drive to ensure the client experience matches our culture and helps build enduring relationships with our customers. What You'll Be Doing - Partner Team Establishment - Define the structure, scope, and roles required for a successful offshore partner enablement and technical support team. - Work with internal stakeholders (e.g., People, Services, and Engineering teams) to hire, onboard, and train the India-based team. - Develop standard operating procedures and workflows for knowledge sharing, technical query resolution, and partner support coverage. - Ensure the offshore team is equipped to assist in technical partner onboarding, troubleshooting, and product enablement activities. - Act as the strategic bridge between the core team and the offshore function, maintaining alignment on goals, SLAs, and quality standards. - Foster a culture of accountability, continuous learning, and collaboration between regions. - Partner Enablement & Training - Manage all aspects of partner onboarding, including technical enablement, process alignment, and product education. - Deliver original and refresher training sessions to partner teams, transitioning ownership to the Services team where appropriate. - Drive partner readiness by maintaining up-to-date enablement content and ensuring ongoing alignment with Xelix methodology, tools, and best practices. - Support a train-the-trainer model and scalable education approaches to build long-term partner self-sufficiency. - Partner Relationship Management & Success - Serve as the primary point of contact for partners & partner customers post-implementation, - Drive partner engagement through structured touchpoints, including weekly/monthly check-ins, QBRs/EBRs, and ad hoc escalations. - Act as a trusted advisor to partners & partner customers, helping them maximise value from the Xelix platform while identifying areas for optimisation and growth. - Proactively manage risks to partner satisfaction and performance by coordinating cross-functional support and resolving issues quickly. - Partner Team Establishment & Operational Scaling - Lead the creation of a dedicated Partner Enablement function in India to support delivery of technical and operational responsibilities. - Define the team structure, recruitment roadmap, onboarding plans, and day-to-day processes in collaboration with People, Services, and Engineering teams. - Establish workflows for technical support, knowledge sharing, and partner success monitoring to ensure responsiveness and scalability. - Create a high-performance culture within the India team, focused on quality, continuous improvement, and global collaboration. - Cross-Functional Collaboration & Continuous Improvement - Work closely with Implementation, Product, Support, and Services teams to align on partner needs and success strategies. - Capture and communicate partner feedback to improve product experience, training content, and engagement models. - Monitor partner enablement and success metrics to identify opportunities for process optimisation and automation. - Contribute to the development of playbooks, toolkits, and frameworks to drive consistency, scale, and measurable impact across the partner ecosystem. Communicate insights, feedback, and recommendations to internal teams to refine partner strategies and training content. What You'll Bring - 15+ years of experience in partner enablement, program management, project management, customer success, or technical training within a SaaS or technology-driven environment. - Proven track record of managing multiple projects simultaneously, ensuring seamless onboarding, enablement, and delivery. - Experience in stakeholder management, working cross-functionally with Sales, Business Development, Implementation, Product, and Customer Success teams. - Strong background in training and enablement, with expertise in developing and delivering structured learning programs (live, virtual, and self-paced). - Familiarity with partner ecosystems, indirect sales models, and how partnerships drive revenue growth. Skills & Competencies - Project Management: Ability to plan, execute, and track partner onboarding and enablement initiatives, ensuring successful project delivery. - Communication & Stakeholder Engagement: Excellent verbal and written communication skills, with the ability to present to both business and technical audiences. - Training & Facilitation: Strong presentation skills and the ability to engage and educate partners using various instructional techniques. - Problem-Solving & Initiative: Proactive mindset with the ability to identify challenges, implement solutions, and continuously improve processes. - Data-Driven Decision Making: Experience tracking and analyzing partner performance metrics to optimize training and enablement efforts. - Collaboration & Cross-Functional Leadership: Ability to work effectively across multiple teams and influence without direct authority. - Technical Aptitude: Understanding of SaaS products, APIs, and cloud-based technologies is a plus. Tools & Technology - Proficiency in CRM systems (e.g., Salesforce, HubSpot) for managing partner interactions. - Experience with LMS (Learning Management Systems) and enablement tools (e.g., Highspot, Seismic, Lessonly, WorkRamp). - Familiarity with project management tools such as FinancialForce, RocketLane or Asana - Knowledge of data analytics tools (e.g., Excel, Looker, Tableau) to track training effectiveness and partner performance. In this role, you will be employed under an Employer of Record (EOR) arrangement. Details regarding the compensation package and benefits will be provided during the interview process. Want to learn more - About us - Xelix blog - Xelix news - Xelix glassdoor We believe that people from diverse backgrounds, with different identities and experiences make our company and product better. No matter your background, we'd love to hear from you And if you have a disability, please let us know if there's any way we can make the interview process better for you - we're happy to accommodate If you're a recruiting agency - we have an existing list of agencies we work with and we are not currently planning on expanding the list. Neither the Talent team nor hiring managers or the Support team will respond to cold outreach.