Center Manager

• Janakpuri, New Delhi, Delhi, India
• Permanent
• Sales
• 4 - 12 years

About us

Job Title:

Center Manager - Janakpuri

Job Description:

About Livekeeping:

Livekeeping is a leading mobile-first SaaS solution that brings Tally ERP data live on mobile, enablingbusiness owners, accountants, and teams to access real-time accounting, receivables, and business insights anytime, anywhere. We serve thousands of MSMEs, accountants, and enterprises across India, empowering them to make faster decisions, improve cash flow, and enhance productivity. We are looking for a strategic, target-driven, and execution-focused New Sales Head to lead our national new-customer acquisition through multiple tele-sales centers across India.

Role Overview:

We are looking for a highly driven and hands-on Centre Manager – Telesales to lead the telesales operations at a single location, managing a team of 40 telecallers along with team leaders. The Centre Manager will be responsible for achieving sales targets, improving conversion ratios, and ensuring operational excellence on the floor. The ideal candidate will bring at least 3+ years of telesales experience, with proven ability to lead teams, drive performance, and deliver results in a fast-paced environment.

Key Responsibilities

Team & Floor Management

• Manage and lead a team of 40 telecallers, including team leaders.
• Conduct daily huddles, set targets, and ensure achievement of sales goals.
• Monitor call quality, sales scripts, and customer interactions.
• Maintain high levels of motivation, discipline, and energy on the floor.

Sales Execution & Target Achievement

• Drive telesales performance to achieve monthly and quarterly sales targets.
• Work closely with telecallers to improve pitch delivery, objection handling, and closing techniques.
• Ensure adherence to sales processes and compliance standards. Performance Monitoring & Reporting
• Track and analyze daily/weekly/monthly KPIs such as call volume, conversion rate, and revenue per telecaller.
• Prepare and share performance reports with the Senior Manager.
• Identify low performers and provide targeted coaching and improvement plans.

Training & Development

• Conduct regular training sessions for telecallers on sales techniques, product knowledge, and customer handling.
• Provide continuous feedback and one-on-one coaching. On-Ground Involvement
• Actively participate in floor activities by monitoring live calls and assisting team members.
• Be a role model by demonstrating strong selling skills and closing deals when required.

Customer-Centric Approach

• Ensure telecallers follow a consultative sales approach, building trust with customers.
• Address escalations promptly and ensure positive customer experiences.

Key Requirements

• Experience: Minimum 3+ years in telesales, with at least 1 year in a team leadership/managerial role.
• Proven ability to manage teams of 30–50 telecallers in a telesales environment.
• Strong people management, coaching, and motivational skills.
• Hands-on and willing to work directly on the floor with the team.
• Good analytical skills; ability to track performance metrics and improve efficiency.
• Proficiency in CRM tools and telesales processes.
• Preferred Industry Experience: Insurance or Fintech. (EdTech experience not preferred.)
• Strong communication skills in English and regional languages.

Performance Metrics (KRA/KPI)

• Achievement of monthly sales targets for the centre.
• Lead-to-conversion ratio.
• Average revenue per telecaller.
• Call quality and compliance scores.
• Telecaller productivity and attrition rate.
• Training effectiveness and performance improvements.

Experience Range:

4 - 12 years

Educational Qualifications:

Any graduation

Skills Required:

Telesales, Team Handling

Job Code: KL-PHLMADFM

About Us

About Us:

At Livekeeping we believe that is necessary to empower all businessman with useful data which can be gained from Tally. Our goal is to develop new applications and methods to simplify accounting in this new digital world.

Who we are?

We are a dedicated team of innovators and engineers, who recognise the need to transfer useful accounting data across multiple platforms. We have mastered tally and have recognised digital pathways to securely transfer its data across platforms.

Our first product is a mobile application that will digitally enable you to view your entire tally accounting data. This application will provide all useful insights of your business with the help of tally, This quantitative data will enable you to make smarter decisions.

Why Us?

What we do?

Over 18L Tally users don't have all-time access to their accounting data, We aim to solve this problem, go a step further, and let users manage their Tally for their mobile phone. We allow businesses to view, create, share & analyze business entries. Our mobile application will enable businessmen to efficiently utilise their precious time and resources.