Sr. Associate

4 days ago

Bengaluru, Karnataka, India Outpace Consulting Services Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Hi,

We are hiring for The Leading ITES Company for HR Helpdesk Associate Role.

Overview

HR Helpdesk Associate serves as the first point of contact for employees seeking assistance with HR-related queries and issues. This role involves handling inbound and outbound calls, responding to emails, and providing accurate information on policies, procedures, payroll, benefits, and employee data. The associate is responsible for resolving queries efficiently or escalating them to the appropriate department when necessary, ensuring timely and professional communication. They are expected to maintain confidentiality, follow documented processes, and update records accurately. Strong communication skills, attention to detail, knowledge of HR systems, and proficiency in tools like MS Office are essential. The role also involves contributing to continuous improvement by identifying recurring issues and suggesting enhancements to existing processes and documentation

Key Skills:

  • Any Graduate
  • Minimum 1- 3 years of Previous experience in contact center (helpdesk1)
  • Experience in HR helpdesk would be an added advantage
  • Overall Experience of HR Operations team
  • Preferably have worked on Genesys and SuccessFactors

To Apply, WhatsApp 'Hi' @

Follow the Steps Below:


Click on Start option to Apply and fill the details

Select the location as Other (to get multiple location option)


a) To Apply for above Job Role (Bangalore) Type : Job Code # 240

Job Description:

  • Minimum 1- 3 years of Previous experience in contact center (helpdesk1).
  • Excellent Communication Skills.
  • Excellent listener and empathetic communicator (oral & written)
  • Experience in HR helpdesk would be an added advantage
  • Overall Experience of HR Operations team of a client like responding to employee queries via phone, email and chat
  • Experience in managing HR transactions with high accuracy, within timeliness & with confidentiality for at least 1-2 years
  • Preferably have worked on Genesys and SuccessFactors
  • Should have understanding of HR Employee data management & Payroll processes

Skills:

  • Excellent Communication Skills
  • MS Office & Excel Skills
  • Inbound and Outbound Call Handling skills
  • Telephone and email etiquettes

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