Female Telecaller Cum CRM

2 weeks ago

Thonnakkal Thiruvananthapuram Kerala, India REXON Interiors & Landscaping Full time ₹ 1,80,000 - ₹ 2,50,000 per year

Rexon Interiors & Landscaping is seeking a proactive and customer-focused Telecaller cum CRM Executive to join our dynamic team. The ideal candidate will be responsible for handling inbound and outbound calls, managing client relationships, coordinating with sales and project teams, and ensuring a seamless customer experience throughout the sales and project lifecycle.

Key Responsibilities:

  • Handle inbound and outbound calls professionally to generate leads and follow up on inquiries.
  • Maintain and update customer databases (CRM) with accurate and timely information.
  • Coordinate with the sales, design, and execution teams to ensure smooth communication and project updates.
  • Build and maintain strong relationships with clients to ensure satisfaction and repeat business.
  • Schedule client meetings, site visits, and follow up on quotations and proposals.
  • Address client queries, concerns, and feedback promptly and professionally.
  • Track lead status and prepare daily/weekly reports on leads, follow-ups, and conversions.
  • Assist in marketing and promotional campaigns through telecommunication.
  • Ensure excellent customer service and support in every interaction.

Required Skills & Qualifications:

  • Qualification: Bachelor's degree or equivalent (preferred).
  • Experience: 1–3 years in telecalling, customer service, or CRM, preferably in interior design, or landscaping sector.
  • Excellent communication skills.
  • Strong interpersonal and coordination skills.
  • Good knowledge of MS Office and CRM tools.
  • Ability to handle pressure and manage multiple clients efficiently.
  • Positive attitude, persuasive skills, and customer-oriented mindset.

Job Types: Full-time, Permanent

Pay: ₹12, ₹18,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Internet reimbursement

Work Location: In person

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