Telecaller - Female

2 days ago

Vattiyoorkavu Thiruvananthapuram Kerala, India MS Tradelinks Full time

We are seeking a motivated and enthusiastic Female Telecaller to join our service center team inVattiyoorkavu, Trivandrum (within 10 KM radius). The successful candidate will be responsible for handling customer inquiries, providing information about our services, and assisting with all service centre activities (Non Technical).

Key Responsibilities:

  • Make outbound calls to customers to provide information about V-Guard services.
  • Handle inbound calls and respond to customer inquiries in a professional and courteous manner.
  • Maintain and update customer database with accurate and relevant information.
  • Schedule service appointments and coordinate with the service team.
  • Follow up with customers to ensure their issues are resolved and they are satisfied with the service.
  • Manage components in-store, ensuring accurate tracking and timely management of inventory levels to optimize stock availability and minimize discrepancies.

Qualifications:

  • High school diploma or equivalent; a degree in any field is preferred.
  • Proven experience as a telecaller or in a customer service role.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Good organizational and time management skills.
  • Proficiency in MS Office, Email and CRM software.

Benefits:

  • Opportunities for professional development and career growth.
  • Friendly and supportive work environment.
  • Health insurance and other employee benefits.

Job Types: Full-time, Permanent

Pay: ₹12, ₹15,000.00 per month

Benefits:

  • Health insurance
  • Internet reimbursement

Work Location: In person

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