CEO- Fast Food Chain

CEO- Fast Food Chain (for a Food Major)

About:

The company is a growing fast food retail chain with presence across select markets in India, operating primarily through a successful franchisee model. The company's commitment to quality, innovation, and customer satisfaction has made it a well-liked brand in the business.

Position Summary:

The Business Head will be a strategic leader responsible for the overall growth, profitability, and operational excellence of the business. This role requires a visionary leader with extensive experience in the food retail sector, particularly within a franchisee-driven environment, who can drive market share, enhance brand value, and ensure sustainable business growth.

Key Responsibilities:

1. Strategic Leadership & Business Growth:

2. Develop and execute comprehensive business strategies. to achieve aggressive growth targets, market penetration, and profitability.

3. Identify new market opportunities and expansion avenues

4. Lead the annual business planning and budgeting process

5. Monitor market trends, competitor activities, and consumer preferences

6. Franchisee Management & Network Expansion:

7. Oversee the entire franchisee lifecycle, from recruitment and on-boarding to ongoing support and performance management.

8. Develop and implement robust franchisee relationship management

9. Ensure consistent brand standards, operational procedures, and customer experience

10. Drive the expansion of the franchisee network

11. Negotiate and finalize franchisee agreements, ensuring mutually beneficial terms.

12. Operations & Performance Management:

13. Ensure operational efficiency, high service standards, and consistent product quality across all outlets.

14. Establish key performance indicators (KPIs) for all business functions and monitor

15. Implement best practices in supply chain, inventory control, and cost optimization.

16. Oversee compliance with all regulatory requirements, food safety standards etc

17. Drive initiatives for continuous improvement in operational processes and customer satisfaction.

18. Sales & Marketing:

19. Lead to develop and execute effective marketing and promotional strategies to drive sales and enhance brand visibility.

20. Analyse sales data and market feedback to identify opportunities for revenue growth and customer engagement.

21. Ensure effective local store marketing initiatives by franchisees.

22. Financial Management:

23. Manage the P&L for the entire business unit, ensuring revenue growth and cost efficiency.

24. Oversee financial planning, forecasting, and reporting for the business.

25. Identify and implement strategies to improve profitability and return on investment for both the company and its franchisees.

26. Team Leadership & Development:

27. Build, lead, and mentor a high-performing team, fostering a culture of accountability, innovation, and continuous learning.

28. Provide strong leadership and guidance to functional heads across operations, sales, marketing, and finance.

29. Conduct performance reviews and support professional development for team members.

Qualifications

• Experience: 20-25 years of progressive experience in the QSR ,food retail industry, with at least 5 years in a leadership role overseeing multi-unit operations, preferably within a franchisee-driven model.

• Industry Knowledge: Deep understanding of the Indian QSR/fast food market, consumer behavior, and competitive landscape.

• Education: Master's degree in Business Administration, Marketing, Hospitality Management, or a related field.

• Strategic Acumen: Proven ability to develop and execute successful business strategies that drive growth and profitability.

• Franchisee Management: Demonstrated experience in managing and growing a large franchisee network, with a strong understanding of franchisee economics and relationship dynamics.

• Operational Excellence: Strong track record of driving operational efficiency, quality, and customer service in a retail environment.

• Financial Prowess: Proficient in P&L management, budgeting, forecasting, and financial analysis.

• Leadership Skills: Exceptional leadership, communication, negotiation, and interpersonal skills. Ability to inspire and motivate teams, and build strong relationships with internal and external stakeholders.

• Adaptability: Ability to thrive in a fast-paced, dynamic environment and adapt to changing market conditions.

This job description is intended as a representation of the primary responsibilities of and qualifications for this position. The job description is not intended as inclusive of all duties an individual in this position might be asked to perform or of all qualifications that may be required either now or in the future.