Human Resource Manager

Job Summary

The HR Manager will be responsible for overseeing and managing all aspects of the Human Resources function within the hospitality industry. This position requires a strong balance between strategic HR leadership and hands-on operational management. The role involves designing and implementing HR policies and programs that align with the organizational vision while catering to the unique challenges of the hospitality sector such as high attrition, talent shortages, 24/7 operations, and the need for continuous employee engagement.

The HR Manager will focus on talent acquisition, training and development, employee relations, payroll, compliance, and retention strategies. The role is critical to ensuring that the workforce is skilled, motivated, and aligned with organizational service standards, ultimately enhancing both employee and guest satisfaction.

Position Goals

• Ensure effective HR operations, policies, and programs that support the achievement of business objectives.
• Build and maintain a motivated workforce with high productivity and service orientation.
• Develop and implement structured Training & Development programs that upskill employees and prepare them for career growth.
• Support senior management with strategic HR guidance tailored to the hospitality sector.
• Enhance both employee satisfaction and guest satisfaction by fostering a culture of service excellence, teamwork, and professionalism.

Duties & Responsibilities

Strategic Human Resource Management

• Develop and implement HR strategies and policies in alignment with business goals and hospitality service standards.
• Provide HR insights and analytics to management for workforce planning and decision-making.
• Ensure succession planning and leadership development for critical roles.

Talent Acquisition & Workforce Planning

• Manage end-to-end recruitment processes, including manpower planning, job postings, interviewing, and selection.
• Collaborate with department heads (front office, housekeeping, F&B, sales, etc.) to understand staffing requirements.
• Build talent pipelines for seasonal and peak demands.
• Maintain relationships with hospitality schools, recruitment agencies, and industry networks to attract talent.

Training & Development (T&D)

• Conduct training needs analysis in consultation with department managers.
• Design, implement, and evaluate training programs including onboarding, service excellence, grooming standards, leadership development, cross-functional training, and compliance modules.
• Implement e-learning and blended training solutions for continuous skill development.
• Monitor training effectiveness through feedback, performance improvement, and customer satisfaction scores.
• Establish career development paths and conduct coaching and mentoring sessions for high-potential employees.
• Organize workshops, seminars, and guest lectures from hospitality experts.

Employee Relations & Engagement

• Act as a trusted advisor to employees and management for all HR-related concerns.
• Develop engagement programs such as employee recognition awards, wellness initiatives, and cultural events.
• Handle grievances, disciplinary cases, and conflict resolution fairly and effectively.
• Promote a positive work environment that fosters collaboration, diversity, and inclusion.

Compensation & Benefits

• Administer payroll processes, ensuring accuracy and compliance with statutory requirements.
• Benchmark salary structures and implement competitive compensation strategies.
• Manage employee benefits such as medical insurance, leave policies, and incentive plans.
• Monitor departmental HR costs and payroll vs. sales turnover metrics.

Performance Management

• Develop and implement appraisal systems tailored for the hospitality industry (monthly reviews, 360-degree feedback, service excellence ratings).
• Guide managers in setting performance goals and coaching employees.
• Address underperformance through corrective action and development plans.

Compliance & Legal

• Ensure compliance with all labor laws, statutory filings, and regulatory requirements.
• Represent the organization at labor court hearings and audits.
• Maintain updated knowledge of changes in employment legislation and industry practices.

HR Administration & Reporting

• Maintain employee records, HRMIS data, and HR dashboards.
• Provide periodic reports to senior management on HR KPIs, attrition trends, and workforce costs.
• Oversee HR audits and ensure policy documentation is up to date.

Key Performance Indicators (KPIs)

• Recruitment efficiency (time-to-hire, quality of hire).
• Employee turnover rate vs. industry benchmarks.
• Training hours per employee and post-training performance improvement.
• Payroll cost vs. revenue.
• Employee satisfaction and engagement survey results.
• Customer satisfaction scores linked to staff service quality.
• Compliance adherence (zero penalties/fines).

Key Competencies

• Leadership and people management.
• Strong communication and interpersonal skills.
• Analytical thinking and data-driven HR decision-making.
• Problem-solving and conflict resolution.
• Ability to adapt to the fast-paced hospitality environment.
• Ethical conduct and confidentiality.

Personal Attributes

• Professional grooming and strong presentation skills.
• Ability to inspire and motivate teams across levels.
• High resilience and ability to work in 24/7 operational environments.
• Strategic mindset combined with hands-on execution ability.
• Commitment to continuous learning and development.

Experience & Qualifications

• Education: MBA / Masters Degree in Human Resource Management or equivalent.
  
  • Experience: 1520 years of progressive HR experience, with a minimum of 10 years in a managerial role within the hospitality industry.
  
  • Expertise in training & development, employee engagement, and labor compliance.
  
  • Proven track record of managing HR in hotels, resorts, or large-scale hospitality organizations.

Budget

9LPA to 12LPA per annum

Career Progression

This role offers opportunities to progress into Head of HR / Group HR Manager / Director of Human Resources in large hotel chains, resorts, or hospitality management companies. The HR Manager will also play a key role in shaping the next generation of hospitality leaders through structured training and mentoring.