Credit Card Dispute Resolution Analyst

2 days ago

Bengaluru Chennai Pune, India Spectrum Consulting Full time ₹ 25,00,000 - ₹ 32,50,000 per year

Job Title: Credit Card Dispute Resolution Analyst

Locations: Offshore - Mumbai | Bangalore | Chennai | Pune

(Onsite presence required in gulf countries on a need basis)

Experience Required: 5 to 10 Years

No. of Openings: 03

Salary Range: 10 LPA to 25 LPA (based on experience and expertise)

About the Role:

We are seeking experienced Credit Card Dispute Resolution Analysts to join our dynamic Fraud & Disputes Operations team. This role involves investigating, resolving, and managing credit card disputes in compliance with internal policies, network regulations, and customer expectations.

You will play a critical role in safeguarding customer trust, ensuring timely resolution of chargebacks, and minimizing financial exposure due to fraud or transactional errors.

Key Responsibilities:

  • Investigate and resolve credit card disputes raised by customers across various transaction types
  • Review chargebacks, representment documents, and fraud claims to determine resolution paths
  • Ensure end-to-end dispute lifecycle is managed within regulatory and scheme (Visa/Mastercard) timelines
  • Liaise with merchants, acquiring banks, and internal stakeholders for documentation and case resolution
  • Maintain compliance with card network regulations (Visa, Mastercard, AMEX, etc.) and company policies
  • Analyze dispute trends and provide insights to improve processes and reduce losses
  • Respond to customer escalations and ensure high-quality service and resolution
  • Prepare accurate documentation, reporting, and audit trails for each case

Required Skills & Qualifications:

  • 5-10 years of experience in credit card disputes, chargebacks, or fraud claims
  • Deep understanding of chargeback rules (Visa, Mastercard, RuPay, AMEX)
  • Hands-on experience with dispute resolution platforms and case management tools
  • Strong knowledge of credit card operations, transaction lifecycle, and payment systems
  • Familiarity with fraud types and customer authorization verification
  • Ability to read and analyze transaction logs, receipts, and merchant communications.

Business Verticals:

===============

- Banking and Financial Services Industry (BFSI)

- Insurance

- Telecom

- Oil & Gas

- Utilities

- Healthcare

- Supply Chain / Logistics

Job REF Code:

CCDRA_0925

Email ID:

Please Email Your CV with Job REF Code [ CCDRA_0925 ] as subject

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