Credit Card Dispute Resolution Analyst
2 days ago
Job Title: Credit Card Dispute Resolution Analyst
Locations: Offshore - Mumbai | Bangalore | Chennai | Pune
(Onsite presence required in gulf countries on a need basis)
Experience Required: 5 to 10 Years
No. of Openings: 03
Salary Range: 10 LPA to 25 LPA (based on experience and expertise)
About the Role:
We are seeking experienced Credit Card Dispute Resolution Analysts to join our dynamic Fraud & Disputes Operations team. This role involves investigating, resolving, and managing credit card disputes in compliance with internal policies, network regulations, and customer expectations.
You will play a critical role in safeguarding customer trust, ensuring timely resolution of chargebacks, and minimizing financial exposure due to fraud or transactional errors.
Key Responsibilities:
- Investigate and resolve credit card disputes raised by customers across various transaction types
- Review chargebacks, representment documents, and fraud claims to determine resolution paths
- Ensure end-to-end dispute lifecycle is managed within regulatory and scheme (Visa/Mastercard) timelines
- Liaise with merchants, acquiring banks, and internal stakeholders for documentation and case resolution
- Maintain compliance with card network regulations (Visa, Mastercard, AMEX, etc.) and company policies
- Analyze dispute trends and provide insights to improve processes and reduce losses
- Respond to customer escalations and ensure high-quality service and resolution
- Prepare accurate documentation, reporting, and audit trails for each case
Required Skills & Qualifications:
- 5-10 years of experience in credit card disputes, chargebacks, or fraud claims
- Deep understanding of chargeback rules (Visa, Mastercard, RuPay, AMEX)
- Hands-on experience with dispute resolution platforms and case management tools
- Strong knowledge of credit card operations, transaction lifecycle, and payment systems
- Familiarity with fraud types and customer authorization verification
- Ability to read and analyze transaction logs, receipts, and merchant communications.
Business Verticals:
===============
- Banking and Financial Services Industry (BFSI)
- Insurance
- Telecom
- Oil & Gas
- Utilities
- Healthcare
- Supply Chain / Logistics
Job REF Code:
CCDRA_0925
Email ID:
Please Email Your CV with Job REF Code [ CCDRA_0925 ] as subject
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