Credit Card Dispute Resolution Analyst

1 day ago

Bengaluru Chennai Pune, India Spectrum Consulting Full time ₹ 25,00,000 - ₹ 32,50,000 per year

Job Title: Credit Card Dispute Resolution Analyst

Locations: Offshore - Mumbai | Bangalore | Chennai | Pune

(Onsite presence required in gulf countries on a need basis)

Experience Required: 5 to 10 Years

No. of Openings: 03

Salary Range: 10 LPA to 25 LPA (based on experience and expertise)

About the Role:

We are seeking experienced Credit Card Dispute Resolution Analysts to join our dynamic Fraud & Disputes Operations team. This role involves investigating, resolving, and managing credit card disputes in compliance with internal policies, network regulations, and customer expectations.

You will play a critical role in safeguarding customer trust, ensuring timely resolution of chargebacks, and minimizing financial exposure due to fraud or transactional errors.

Key Responsibilities:

  • Investigate and resolve credit card disputes raised by customers across various transaction types
  • Review chargebacks, representment documents, and fraud claims to determine resolution paths
  • Ensure end-to-end dispute lifecycle is managed within regulatory and scheme (Visa/Mastercard) timelines
  • Liaise with merchants, acquiring banks, and internal stakeholders for documentation and case resolution
  • Maintain compliance with card network regulations (Visa, Mastercard, AMEX, etc.) and company policies
  • Analyze dispute trends and provide insights to improve processes and reduce losses
  • Respond to customer escalations and ensure high-quality service and resolution
  • Prepare accurate documentation, reporting, and audit trails for each case

Required Skills & Qualifications:

  • 5-10 years of experience in credit card disputes, chargebacks, or fraud claims
  • Deep understanding of chargeback rules (Visa, Mastercard, RuPay, AMEX)
  • Hands-on experience with dispute resolution platforms and case management tools
  • Strong knowledge of credit card operations, transaction lifecycle, and payment systems
  • Familiarity with fraud types and customer authorization verification
  • Ability to read and analyze transaction logs, receipts, and merchant communications.

Business Verticals:

===============

- Banking and Financial Services Industry (BFSI)

- Insurance

- Telecom

- Oil & Gas

- Utilities

- Healthcare

- Supply Chain / Logistics

Job REF Code:

CCDRA_0925

Email ID:

Please Email Your CV with Job REF Code [ CCDRA_0925 ] as subject

  • Disputes Credit Card Non-Fraud Analyst- Associate/Senior associate

    2 days ago

    Chennai, Pune, India Golden Opportunities Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Disputes Credit Card Non-Fraud Analyst- Associate/Senior associate/Team leadJob Responsibilities2+ Years of hands-on experience in US Banking Operations in Financial crime compliance (Credit card dispute management with a focus on Non-Fraud Disputes) for a Leading US based InsurerInvestigate and resolve Credit Card Disputes related to non-fraudulent...

  • Disputes Credit Card/Debit Card Non-Fraud Analyst

    2 days ago

    Chennai, Hyderabad, Pune, India Golden Opportunities Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    candidate expectation and Job responsibilities2+ Years of hands-on experience in US Banking Operations in Financial crime compliance (Credit card dispute management with a focus on Non-Fraud Disputes) for a Leading US based InsurerInvestigate and resolve Credit Card Disputes related to non-fraudulent transactions (e.g. billing errors, service-related issues,...

  • Disputes Credit/Debit Card Non Fraud

    2 weeks ago

    Chennai, India HCLTech Full time

    Job Description The process is part of the Disputes Credit/Debit Card Non Fraud (CCNF), and it involves review of claims submitted by customers and analysis of data and documents pertaining to the claim. Responsibilities: Peer level review of all Deliverables. Chargeback Analyst is responsible for processing payment related disputes for card payments,...

  • Disputes Credit/Debit Card Non Fraud

    5 days ago

    Chennai, Tamil Nadu, India HCLTech Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job DescriptionThe process is part of the Disputes Credit/Debit Card Non Fraud (CCNF), and it involves review of claims submitted by customers and analysis of data and documents pertaining to the claim.Responsibilities:Peer level review of all Deliverables.Chargeback Analyst is responsible for processing payment related disputes for card payments,...

  • Credit Dispute

    5 days ago

    Bengaluru, India Quess IT Staffing Full time

    **About Us** “Magna Infotech, now Quess IT Staffing, is India’s largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. Our associates help enable cutting edge solutions...

  • Cards Dispute SME

    5 days ago

    Bengaluru, Karnataka, India Perceptives Solutions Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Job Description – Cards Dispute SME10–15 years of experience in the Cards domain with strong exposure to issuing ecosystemsMinimum 5+ years as a Dispute SME (not operations-focused) with deep understanding of the Credit Card Disputes processComprehensive knowledge of the credit card lifecycle (authorization, clearing & settlement, billing, dispute...

  • Disputes Credit Card Non-Fraud Analyst� Associate/Senior associate/Team lead

    2 days ago

    Bengaluru, Karnataka, India Golden Opportunities Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Job DescriptionJob Title � Disputes Credit Card Non-Fraud Analyst� Associate/Senior associate/Team leadLocation-Chennai/Pune/HyderabadJob Responsibilities2+ Years of hands-on experience in US Banking Operations in Financial crime compliance (Credit card dispute management with a focus on Non-Fraud Disputes) for a Leading US based InsurerInvestigate and...

  • Credit Card Fraud Detection Analyst

    2 days ago

    Bengaluru, Chennai, Pune, India Spectrum Consulting Full time ₹ 3,00,000 - ₹ 15,00,000 per year

    Job Title: Credit Card Fraud Detection AnalystLocations: Mumbai | Bangalore | Chennai (Onsite presence required in gulf countries on a need basis)Experience Required: 5 to 10 YearsNo. of Openings: 03Salary Range: 10 LPA to 25 LPA (based on experience and expertise)About the Role:We are seeking experienced and analytical Credit Card Fraud Detection Analysts...

  • Credit Card Payments

    2 days ago

    Bengaluru, Karnataka, India Goldman Sachs Services Pvt Ltd Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Platform Solutions - Enterprise Partnerships - Payments & Reconciliation - Vice President - Bengaluru PLATFORM SOLUTIONS In Platform Solutions (PS), we power clients with innovative and customer-centered financial products. We bring the best qualities of a technology player and combine that with the best attributes of a large bank. PS is comprised of...

  • Associate (Dispute Resolution)

    4 weeks ago

    Bengaluru, Karnataka, India Arrow Law Partners Full time

    Job DescriptionCompany DescriptionAt Arrow Law Partners, we specialize in dispute resolution and commercial advisory, providing comprehensive and strategic legal solutions tailored to our clients&apos unique needs. Our team of seasoned lawyers and legal experts excels in civil, criminal, and commercial litigation, ensuring adept handling of complex legal...