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Disputes Credit/Debit Card Non Fraud

2 weeks ago

Chennai, Tamil Nadu, India HCLTech Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Description

The process is part of the Disputes Credit/Debit Card Non Fraud (CCNF), and it involves review of claims submitted by customers and analysis of data and documents pertaining to the claim.

Responsibilities:

  • Peer level review of all Deliverables.
  • Chargeback Analyst is responsible for processing payment related disputes for card payments, responsible for facilitating the research, resolution and acquiring the dispute handling skills of payment related dispute claims.
  • Ensuring timely delivery by processing team within the defined quality metrics.
  • Follows written Business Rules for business activities.

Job requires:

  • Excellent written communication skills in English.
  • Willingness to work in rotational shifts.
  • 2+ years of experience in banking
  • Good knowledge of Banking principles
  • Good knowledge of Chargeback principles
  • Good Analytical skills and Logical reasoning
  • Should be a team player with good interpersonal skills
  • Graduation in any discipline