Senior Team Member

15 hours ago

Chennai, Tamil Nadu, India Bank of America Full time ₹ 40,00,000 - ₹ 80,00,000 per year
Job Description

Senior Team Member

Chennai, India

Additional locations

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: About Us

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. Were devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow, and make an impact, along with the power to make a difference. Join us

Global Business Services

Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.

Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence, and innovation.

In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.

Process Overview

The process involves working claims on behalf of consumer Debit card holders. The team works on the Debit card transactions which are disputed by BOA customers; setting up the claims, providing temporary credit, fraud reporting on the card, and pursuing chargeback opportunities as per association guidelines (Visa/Mastercard/Pulse). If the merchant comes back with Pre Arb or Re presentment, the team would need to perform complete research on the claim and finally take a decision to pay or deny the claim.

Associates will need to understand the claim lifecycle and review claims for valid compelling evidence and take decisions to pay or deny the claim.

Responsibilities
  • Respond to customer requests in a timely manner by processing Claims within Turn Around Time.
  • Investigate the claim to review if all previous steps are correctly completed (TSP, Fraud Report, Review Merchant Credit).
  • Pursue chargeback as per guidelines provided by Visa/MasterCard/Pulse.
  • Determine the best course of action for the Customer to resolve the claim.
  • Have a strong understanding of internal policies, procedures, Visa and MasterCard guidelines to dispute resolution and regulatory requirements when reviewing Customer accounts.
  • Adhere to the SLAs productivity, turn-around time, and accuracy.
  • Adhere to Reg E timelines.
  • Should be flexible in working multiple functions.
Requirements Education
  • Graduation (B.Com)
Experience Range
  • Min 2-3 years experience in chargeback/Fraud Operations
Mandatory Skills
  • Fundamental understanding of Debit Cards.
  • Understanding of US Banking Regulations.
  • Understanding of Claims lifecycle.
  • Good Communication Skills (both written and oral).
  • Proficiency with Microsoft Office Tools.
Work Timings
  • 24X7 (Should be flexible as per business needs)
Job Location
  • Chennai

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