Manager - Falcon

21 hours ago

Chennai, Tamil Nadu, India SBI Card Full time ₹ 20,00,000 - ₹ 25,00,000 per year

Job Description
About the company
SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto 'Make Life Simple' inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone.

SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, colour, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work.

Join us to shape the future of digital payment in India and unlock your full potential.

What's In It For YOU

  • SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees
  • Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees
  • Dynamic, Inclusive and Diverse team culture
  • Gender Neutral Policy
  • Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits
  • Commitment to the overall development of an employee through comprehensive learning & development framework

Role Purpose
To lead the team of Fraud SME Analysts to identify fraudulent Application / Transactions and minimize fraud losses, with best levels of customer experience.

Role Accountability

  • Application Fraud / Transaction Fraud Monitoring & Decisioning:
  • Lead the team of fraud SME analysts to identify fraudulent application/transaction patterns across various attributes
  • Ensure comprehensive alert review by the team by leveraging all available profile attributes, alternate sources of data, -ve databases, past patterns, and available online validation sources to identify anomalies and prevent fraudulent activity
  • Analyze Fraud Modus Operandi & decisioning patterns to feed learnings for SOP improvement/updation
  • Perform RCA of the identified/prevented frauds and share the same with the sampling/investigation team to unearth fraud syndicates in the market
  • Conduct weekly sample audits of fraud analyst decisioning to drive adherence to SOPs & customer contact policies

Stakeholder Liaisoning And Process Improvement

  • Liaison with internal stakeholders (Credit, Operations, CS) and external stakeholders (Merchants, Acquirers, Payment gateways, LEAs) to highlight fraud trends and take up hold / reverse disputed funds
  • Monitor fraud trends and feedback the learnings/observations into the system and train people for process improvements

Regulatory Adherence & KYC Compliance

  • Ensure adherence to regulatory compliance on KYC, transaction monitoring and fraud transaction reversals
  • Coach the team on regulatory guidelines and ongoing changes in the compliance framework

Measures of Success

  • Productivity (No. of cases decisioned in a day) as per MOU, Fraud Decisioning Accuracy, TAT, Team VIC Penetration
  • Fraud Catch & False Positives
  • Completion of Critical Projects on Digitization & Automation as per agreed objectives
  • 100% coverage on process training and certification for the team
  • Process Adherence as per MOU

Technical Skills / Experience / Certifications

  • Core domain expertise in fraud risk management, underwriting and transaction monitoring
  • Good industry connect & visibility on Industry forums to learn industry best practices & updates

Competencies critical to the role

  • Conflict Management
  • Analytical Ability and Problem Solving
  • Process Orientation
  • Quality Orientation

Qualification
Graduate in any discipline from a reputed and recognized institute / University.

Preferred Industry
Banking / Financial Services /Consulting/Fraud Strategy/Ecommerce

  • Project Manager

    1 day ago

    Chennai, Tamil Nadu, India Falcon Services ™ Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Qualification – B.E Mechanical.Job location – Kuwait.Duration – Long Term.We are looking for highly experienced Project Managers / Senior Project Managers to lead Oil & Gas Process Plant project featuring 700,000-inch diameter piping.We are particularly looking for professionals who have prior experience working with construction contractors on EPC...

  • Assistant Operations Manager

    7 days ago

    Chennai, Tamil Nadu, India Falcon Services ™ Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Title:Assistant Operations Manager – Overseas RecruitmentLocation:ChennaiExperience:5–8 years in overseas recruitment operations & deploymentJob Description:We are seeking a proactive and detail-orientedAssistant Operations Managerto support our overseas recruitment and deployment processes. The ideal candidate should have hands-on experience in...

  • Fraud Prevention Specialist

    4 days ago

    Chennai, Tamil Nadu, India, Tamil Nadu Tata Consultancy Services Full time

    **Walk-in Interview Opportunity in Chennai** Are you an experienced professional in Fraud Prevention, Fraud Detection, Fraud Operation? Here's your chance to showcase your expertise at Tata Consultancy Services Ltd in Chennai.**Job Role**: Process Associate/Senior Process Associate** Below is JOB Description**:Responsible to review potential fraudulent...

  • Assistant Operations Manager

    4 days ago

    Chennai, Tamil Nadu, India, Tamil Nadu Falcon Services ™ Full time

    Job Title: Assistant Operations Manager – Overseas RecruitmentLocation: ChennaiExperience: 5–8 years in overseas recruitment operations & deploymentJob Description:We are seeking a proactive and detail-oriented Assistant Operations Manager to support our overseas recruitment and deployment processes. The ideal candidate should have hands-on experience in...

  • Fraud Risk Management Manager

    2 weeks ago

    Chennai, Tamil Nadu, India Sbi Cards And Payment Services Limited Full time ₹ 8,00,000 - ₹ 25,00,000 per year

    Manager - Falcon About the company SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding...

  • Senior Recruitment Executive

    2 weeks ago

    Chennai, Tamil Nadu, India, Tamil Nadu Falcon Services ™ Full time

    Strictly NOT from IT recruitment background. Candidates with only IT hiring experience will not be considered.Position: Senior Recruitment Executive – Oil & Gas Experience Required: Minimum 5+ years in a Recruitment Agency (non-IT only) Location: ChennaiKey Responsibilities:Handle end-to-end recruitment for Oil & Gas, EPC, Petrochemical, and Engineering...

  • L4 - DTA CS COE - Diagnostics & Service Engineering - FUSO

    5 days ago

    Chennai, Tamil Nadu, India Daimler Truck Full time ₹ 10,00,000 - ₹ 25,00,000 per year

    ABOUT USFor internal job postings, you can remove that introduction text belowAt Daimler Buses, we shape the future of mobility around the globe and create real impact together. As the world's leading bus manufacturer, we not only develop and build the best buses, but also advance the entire local public transport and travel sector with intelligent and...

  • Security Engineer 3

    2 weeks ago

    Chennai, Tamil Nadu, India Comcast Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and...

  • Assistant Operations Manager

    3 days ago

    Chennai, India Falcon Services Full time

    Job Title: Assistant Operations Manager – Overseas Recruitment Location: Chennai Experience: 5–8 years in overseas recruitment operations & deployment Job Description: We are seeking a proactive and detail-oriented Assistant Operations Manager to support our overseas recruitment and deployment processes. The ideal candidate should have hands-on...

  • Server Security Engineer

    4 weeks ago

    Chennai, India Bahwan CyberTek Full time

    Key Responsibilities: Administer and secure Linux servers, including SSH key management. Ensure CIS benchmark and OS security compliance. Implement and manage AWS and Azure cloud security controls. Deploy, configure, and support CyberArk for Privileged Access Management. Manage CrowdStrike Falcon for endpoint security. Design and implement microsegmentation...

  • Assistant Operations Manager

    2 days ago

    Chennai, India Falcon Services Full time

    Job Title: Assistant Operations Manager – Overseas RecruitmentLocation: ChennaiExperience: 5–8 years in overseas recruitment operations & deploymentJob Description:We are seeking a proactive and detail-oriented Assistant Operations Manager to support our overseas recruitment and deployment processes. The ideal candidate should have hands-on experience in...

  • Assistant Operations Manager

    3 days ago

    Chennai, India Falcon Services Full time

    Job Title: Assistant Operations Manager – Overseas RecruitmentLocation: ChennaiExperience: 5–8 years in overseas recruitment operations & deploymentJob Description:We are seeking a proactive and detail-oriented Assistant Operations Manager to support our overseas recruitment and deployment processes. The ideal candidate should have hands-on experience in...

  • Fraud Prevention Specialist

    4 days ago

    Chennai, India Tata Consultancy Services Full time

    **Walk-in Interview Opportunity in Chennai**Are you an experienced professional in Fraud Prevention, Fraud Detection, Fraud Operation? Here's your chance to showcase your expertise at Tata Consultancy Services Ltd in Chennai.**Job Role**: Process Associate/Senior Process Associate** Below is JOB Description**:Responsible to review potential fraudulent...

  • Fraud Prevention Specialist

    3 days ago

    Chennai, India Tata Consultancy Services Full time

    **Walk-in Interview Opportunity in Chennai**Are you an experienced professional in Fraud Prevention, Fraud Detection, Fraud Operation? Here's your chance to showcase your expertise at Tata Consultancy Services Ltd in Chennai.**Job Role**: Process Associate/Senior Process Associate** Below is JOB Description**:Responsible to review potential fraudulent...

  • Assistant Operations Manager

    2 days ago

    Chennai, India Falcon Services ™ Full time

    Job Title: Assistant Operations Manager – Overseas RecruitmentLocation: ChennaiExperience: 5–8 years in overseas recruitment operations & deploymentJob Description:We are seeking a proactive and detail-oriented Assistant Operations Manager to support our overseas recruitment and deployment processes. The ideal candidate should have hands-on experience in...

  • Assistant Operations Manager

    3 days ago

    Chennai, India Falcon Services ™ Full time

    Job Title: Assistant Operations Manager – Overseas RecruitmentLocation: ChennaiExperience: 5–8 years in overseas recruitment operations & deploymentJob Description:We are seeking a proactive and detail-oriented Assistant Operations Manager to support our overseas recruitment and deployment processes. The ideal candidate should have hands-on experience in...

  • Assistant Operations Manager

    2 days ago

    Chennai, India Falcon Services ™ Full time

    Job Title: Assistant Operations Manager – Overseas Recruitment Location: Chennai Experience: 5–8 years in overseas recruitment operations & deployment Job Description: We are seeking a proactive and detail-oriented Assistant Operations Manager to support our overseas recruitment and deployment processes. The ideal candidate should have hands-on...

  • Fraud Prevention Specialist

    4 days ago

    Chennai, India Tata Consultancy Services Full time

    🌟 **Walk-in Interview Opportunity in Chennai** 🌟 Are you an experienced professional in Fraud Prevention, Fraud Detection, Fraud Operation? Here's your chance to showcase your expertise at Tata Consultancy Services Ltd in Chennai. **Job Role**: Process Associate/Senior Process Associate ** Below is JOB Description**: Responsible to review potential...