Business Analyst
2 weeks ago
We are seeking an experienced
Business Analyst
with strong expertise in
BMC Helix Smart IT
to lead requirement gathering, process analysis, and documentation for an ongoing project. The candidate will act as the bridge between business stakeholders and the technical team, ensuring smooth delivery and alignment of requirements with business objective.
Key Responsibilities:
Engage with business users, process owners, and stakeholders to gather, validate, and document functional and non-functional requirements for
Helix Smart IT
and related modules.
Conduct workshops, interviews, and working sessions to understand business processes and pain points.
Analyse existing ITSM processes and recommend optimisations aligned with
BMC best practices
.
Prepare detailed
Business Requirement Documents (BRD)
,
Functional Specifications
, and
User Stories
.
Collaborate with solution architects, developers, and QA teams to ensure requirements are accurately implemented.
Assist in creating
wireframes, workflows, and process diagrams
for clarity in requirements.
Support UAT by preparing test scenarios, coordinating with testers, and validating delivered functionalities.
Provide functional support during deployment and post-go-live phases.
Act as the primary liaison between client teams and technical delivery teams.
- Location: Gurgaon
2 Project duration : 3 months
exp : 3+
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