BPO Executive
2 days ago
Executives
Role primarily involves managing inbound/outbound calls to end customers - responsibilities include receiving/making outbound calls, taking action on incoming queries, making required negotiations, updating the system, taking required action and escalation handling. Delivering results as per Service Level Agreement targets / timelines will be key, with focus on Customer Satisfaction and quality of transactions. Works towards maximizing cash inflows & reducing bad debts.
Essential Functions-
Ensure that the guidelines are followed as per standard procedures
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Ensure that the quality of the transactions is in compliance with predefined parameters
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Ensure adherence to Company Policies and Procedures
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Ensure fair methods are used to collect outstanding balance on the account
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Focus on Customer Satisfaction, rapport building, effective communication and timely resolution of Customer concerns
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Achieving key targets for the process in line with the SLA (Service level Agreement)/KSFs (Key Success Factors)
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Prepare reports of the accounts assigned to the team.
Any other essential function that may occur from time to time as directed by the Supervisor
Minimum 2 years' work experience in any BPO involving speaking with US/UK customers. A candidate with prior B2B Collections in outbound calling experience is mandate.
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