BPO Operations Processing Senior Specialist

5 days ago

Gurgaon, Haryana, India NTT DATA Global Delivery Services Ltd Full time ₹ 15,00,000 - ₹ 25,00,000 per year

BPO Operations Processing Senior Specialist

Job Summary:

We are seeking a friendly, solution-oriented Customer Service Manager to join our team. In this role, you will be the first point of contact for our customers, providing exceptional support and ensuring a positive customer experience.

Key Responsibilities:

  • Ensures service excellence is achieved through managing major customer enquiries for any delivery organization within scope by demonstrating command, control and confidence at all times.
  • Manages bridge participants to ensure alignment with the processes.
  • Takes accountability that the major customer enquiry management process is diligently followed, using the agreed tools and methods, within the defined deadlines.
  • Escalates, where required, to ensure outcomes are achieved.
  • Works with other team members in a 24/7 environment, hence adhering to shift plans of the team.
  • Communicate with appropriate stakeholders in a timely manner.
  • Manages post major Incident activities, thereby ensuring that root cause is investigated.
  • Reviews the performance of the people and process to ensure that it is optimal.
  • Provides coaching and mentoring to junior team members.
  • Performs any other related task as required.

Knowledge and Attributes:

  • Demonstrates Command, Control and Confidence in situations naturally.
  • Seasoned client service orientation and impeccable relationship building skills.
  • Ability to multi-task and prioritize with great attention to detail.
  • Seasoned ability to manage multiple streams of activities.
  • Excellent communication and documentation skills.
  • Excellent client liaison and facilitation skills.
  • Execution focused.
  • Ability to work across teams/regions/functions.
  • Ability to work with people at all levels of the organization.
  • Ability to escalate, where required, to ensure outcomes are achieved
Experience LevelSenior Level

  • BPO T&S Operations Senior Associate

    5 days ago

    Gurgaon, Haryana, India NTT DATA Global Delivery Services Ltd Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    BPO T&S Operations Senior Associate Roles and ResponsibilitiesBooking Journal Entries basis bank statements and client Preparation of Bank Reconciliation and maintaining the respective financial logs Prepare monthly financial reporting package for the Hedge Funds, including the determination of "Net Asset Value" and prepare the Statement of Asset...

  • BPO International Voice Hiring Support Process

    2 days ago

    Gurgaon, Haryana, India FIS Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    BPO International Voice Hiring Support Process 24/7 Rotational ShiftAre you curious, motivated, and forward-thinking? At FIS youll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative,...

  • Processing Specialist-Sales BPO

    2 days ago

    Gurgaon, Haryana, India Aromatic Garden Essence Pvt Ltd Full time ₹ 4,00,000 - ₹ 5,00,000 per year

    Job descriptionDesignation: Order Processing Specialist SAlesRole & responsibilities:· Convert incoming order request via email / chat / phone· Assist customers in navigating our products/services, troubleshooting issues, and providing solutions to their problems.· Handle and resolve customer complaints in a professional and empathetic manner, aiming for...

  • BPO Director

    2 days ago

    Gurgaon, Haryana, India NTT DATA Global Delivery Services Ltd Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    BPO Director About the Role We are looking for a proven leader to head our BFSI division and drive growth, governance and operational excellence. With 15 years in banking, you will bring deep expertise in loan servicing, operational risk, compliance and quality assurance while building and leading high-performing teams and a culture of risk awareness,...

  • Hiring Manager BPO

    3 days ago

    Gurgaon, Haryana, India Frankfinn Aviation Services Pvt. Limited Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    About the RoleWe are seeking an experienced Hiring Manager to lead our talent acquisition function for BPO operations. The role involves strategic hiring planning, vendor management, and ensuring timely manpower fulfillment to support business growth.Key Responsibilities Develop Hiring Strategies – Plan and execute recruitment strategies for high-volume...

  • Business Support Senior Specialist

    5 days ago

    Gurgaon, Haryana, India NTT DATA Global Delivery Services Ltd Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    BPO Business Support Senior Specialist JD - Operations Support Manager Working to support the COO and Operations Leadership Team Key responsibilities Manage operational rythms, including weekly, monthly and quaterly schedules for planning, reporting and tracking performance, integrating with company-wide schedulesOversee and continuously improve...

  • Operations Manager

    7 days ago

    Gurgaon, Haryana, India Globiva Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Job Title: Operations Manager BPOCompany: GlobivaLocation: Gurgaon, HaryanaExperience: 25 Years as a Operation ManagerIndustry: BPOCompany Overview:Globiva is a leading provider of Business Process Management services, delivering best-in-class customer experiences for global clients across industries. We pride ourselves on innovation, operational excellence,...

  • Process Trainer//Banking Process//International BPO

    3 days ago

    Gurgaon, Haryana, India Hiresquad Full time ₹ 10,50,000 per year

    Leading BPO in GurgaonHiring for Process TrainerInternational BFSI Voice Process(Mandatory)Require minimum 1years experience as Process Trainer in International BPOImmediate joiners(NOTICE BUY OUT OPTION IS AVAILABLE)CTC UPTO 10.5LPAShifts 24*75 Days WorkingTwo Way CabsRole and key responsibilities:Responsible for day-to-day functional direction of agents...

  • Technical Process| BPO Experienced

    3 days ago

    Gurgaon, Haryana, India Kabalikrut Group Full time ₹ 3,20,000 per year

    Hiring for International ProcessJob Title: Customer Support AssociateSkillset: Good communication in the English languageSalary: 32K CTC + PFHOW TO APPLY: WhatsApp resume to or Experience: min 1yr Technical(troubleshooting) BPO experience mandatoryLocation: Gurugram Sector 30Qualification-Any GraduateKey Responsibilities: The job role is to handle customer...

  • BPO Hiring For International Chat Process

    2 days ago

    Gurgaon, Haryana, India Smart Source Full time ₹ 20,000 - ₹ 24,000 per year

    Hiring for International Chat process 24K Grad/UG/BE/B.Tech with 1 year Experience in Any Domain Can apply 24K UG/BE/B.Tech with 6 Months Exp. Internationl Bpo Must - 20kGrad Fresher 20K Call @ Email CV@