Junior IT Officer

Junior IT Officer - Pune

Compensation: 2.4 LPA CTC

Experience: 1-2 years in IT support or related role

Function: IT / Systems Support (Full-time)

Role Overview

You will be the first line of IT support, ensuring smooth day-to-day operations across devices,

networks, cloud/storage, websites/domains/hosting, email systems, and office productivity

tools. The role blends hands-on troubleshooting with light administration and documentation.

Key Responsibilities

• End-User Support
• Diagnose and resolve basic hardware/software issues (Windows/macOS, printers, peripherals, drivers).
• Install, configure, and update applications (including Microsoft Office/365).
• Maintain IT asset inventory; oversee AMC/warranty tracking.
• Network Setup & Maintenance
• Assist with LAN/Wi-Fi setup, basic routing/switching, and access point configuration.
• Monitor connectivity, perform basic firewall rule checks, IP/DHCP/DNS basics, and escalate advanced issues.
• Email & Collaboration Systems
• Create/manage user accounts, groups, and aliases (e.g., Microsoft 365/Google Workspace).
• Enforce mailbox policies, signatures, security settings (2FA/MFA), and email
• hygiene (SPF/DKIM/DMARC with guidance).
• Data & Storage Management
• Manage shared folders/permissions, basic NAS/SAN or cloud drive administration.
• Monitor storage quotas, backups, and restore requests; ensure folder structure consistency.
• Cloud Storage & Subscriptions
• Administer cloud storage (e.g., OneDrive/SharePoint/Google Drive) and
• organize team spaces.
• Maintain a register of SaaS subscriptions/licenses; consolidate plans, optimize
• usage, and forecast renewals.
• Website, Domain & Hosting
• Coordinate with hosting providers; manage domain DNS records (A, CNAME, MX, TXT).
• Perform basic CMS updates, SSL certificate renewals, uptime checks, and backups.
• Cybersecurity & Data Privacy (Foundational)
• Apply security baselines (OS patches, antivirus/EDR checks, device encryption, screen-lock policies).
• Support phishing awareness efforts; assist with access control and least-privilege practices.
• Log and escalate incidents per SOP.
• Documentation & SOPs
• Maintain up-to-date IT runbooks, checklists, network diagrams, and how-to guides.
• Record tickets, resolution steps, and asset changes.
• Vendor Coordination
• Liaise with ISPs, OEMs, and MSPs for support, quotes, and RMAs; track SLAs.

Required Skills & Knowledge

• Basic hardware/software troubleshooting across Windows/macOS.
• Fundamental networking (IP addressing, DHCP/DNS, NAT, Wi-Fi, cabling).
• Microsoft Office/365 administration at a basic level.
• Email system handling and secure, structured communication practices.
• Cloud storage administration (SharePoint/OneDrive/Google Drive).
• Website/domain/hosting essentials (DNS, SSL, backups).
• Storage solutions basics (local/NAS) and permissioning.
• Foundational cybersecurity & data privacy hygiene (MFA, patching, backups).
• Organized documentation; clear verbal and written communication.

Nice-to-Have (Preferred)

• Experience with ticketing tools (Jira, Fresh service, ZohDesk) and RMM tools.
• Exposure to basic PowerShell/Batch scripting or Google Apps Script.
• Familiarity with SPF/DKIM/DMARC setup and email deliverability checks.
• Knowledge of backup tools (Veeam/Acronis) or MDM (Intune, JAMF) fundamentals.

Qualifications

• Diploma/Graduate in IT/CS/Electronics (or equivalent hands-on experience).
• Relevant certification(s) a plus: CompTIA A+ / Network+ / Microsoft 365 Fundamentals (MS-900) / Google Workspace Admin.

Success Metrics (KPIs)

• First-call resolution rate & average ticket resolution time.
• Device compliance & patch currency (% devices up-to-date).
• Service uptime (internet/Wi-Fi/website) and backup success rates.
• Reduction in recurring incidents and license/subscription wastage.
• Documentation completeness and audit readiness.

Work Location & Hours

• Location: Kharadi, Pune (on-site, with occasional off-site coordination as needed).
• Standard business hours with flexibility during urgent incidents, rollouts, or maintenance windows.

Reporting

• Reports to: IT Manager/Head of Operations (or designated supervisor).
• Collaborates with: Admin/HR for onboarding/offboarding, Finance for licenses/subscriptions, Vendors/ISPs/MSPs.

Growth Path

• Potential progression to Systems Administrator, Network Admin, or Security/Cloud Associate based on performance and certifications.