Client Services Representative

Job title: Client ServicingShift timings: 3pm to 12am Location: Goregaon West, MumbaiAbout us: Crimson InteractiveWe are a technology-driven scientific communications & localization company. Crimson offers a robust ecosystem of services with cutting-edge AI and learning products for researchers, publishers, societies, universities, and government research bodies worldwide. With a global presence, including 9 international offices, we cater to the communication needs of the scientific community and corporates.

What's in it for you? Global exposure: Crimson has employees belonging to more than 125 countries. Opportunity wot work with different Talent with different expertise and backgrounds under one roof.

There is always something new to do and something challenging to work on. Hard work, perseverance, and the eagerness to learn are all that our Crimsonites need to flourish at Crimson Growth & Benefits: Growth to us is learning something new every day.

We not only provide role-specific grooming and training but also various opportunities and platforms for our people to develop their skill and personalities, personally and professionally

Culture & Diversity: Our team comprises Fresher's and experienced professionals from India, Japan, Taiwan, Korea, China, USA, UK, Colombia, Italy, Kazakhstan, etc. Crimson's culture helps each one feel a valuable part of a bigger team, while retaining their individual beliefs and culture. Our Ideologies, Our Beliefs: To us, growth is synonymous with progression, and our efforts are kindled to offer empowerment and flexibility to each one of us to share, learn, and grow.

Our programs and culture assure our Crimsonites of all elements required to build a strong and successful long-term career. In all that we offer to our Crimsonites, there are four main ideologies and beliefs that form the framework to the benefits we provideFLEXIBILITY | COMPETITIVE COMPENSATION | JOB SECURITY | PROFESSIONAL & FINANCIAL GROWTHIf efficient management skills are your forte and you wish to work closely with clients from all over the world, we have the perfect opportunity for you. We give you an opportunity to manage projects for clients across 89 countries including Japan, China, Korea, Turkey, Germany, and Brazil.

We provide language services to both individual and corporate clients from the world over. Having made our mark in the academic publishing industry with our elite translation and transcription English language services, we are currently at the apex of the pyramid, proving English language services to research scholars, academicians, and the intelligentsia of the academic world. If you wish to be part of a progressive organization that believes in constant growth, innovative strategizing to build its client base, and sharing its success with its dedicated employee base, then we have the perfect opportunity for you.

Key Responsibilities:Liaise with the Operations Team of all three business units, namely Enago, Ulatus, and VoxtabWork in collaboration with the Project Management Team for efficient project management

Work in collaboration with the Marketing team for implementation of strategies

Efficiently handle the customer service operations for international clients spread across 89 countries

Shoulder responsibility for effective email communication with international clients and home team

Communicate and coordinate with a team of project managers, academic editors, translators and transcribers

Handle client inquires via Emails, calls and chats to provide appropriate solution, thereby increasing business.Unique Benefits: Dynamic work environment and the opportunity to work with individuals from varied academic and cultural backgrounds.Opportunity to work in a niche and fast progressing industry

Exposure to international markets spread across all major continents

Opportunity to contribute in important organizational strategic decisions

Opportunity to participate in various internal leadership development programs.Pre-requisites/key characteristics and skills required:Knowledge of MS OfficeCoordination and effective decision-making skills

Good verbal and written communication skills

Ability to prioritize tasks according to urgency and impact.