Client Service Representative

4 days ago

Mumbai, Maharashtra, India beBeeRelationship Full time ₹ 20,000 - ₹ 55,000

Job Title:

  • Account Liaison

Job Overview:

The successful candidate will be responsible for cultivating and maintaining strong relationships with clients through exceptional customer service.

Key Responsibilities:

  1. Cultivate solid relationships with clients to ensure long-term business growth.
  2. Develop a positive onboarding experience for new clients by providing comprehensive product knowledge and support.
  3. Regularly interact with clients via telephone calls, email communications, or face-to-face meetings to address their needs and concerns.
  4. Identify opportunities to enhance client satisfaction and retention.
  5. Maintain accurate records of existing and potential clients.
  6. Respond promptly and professionally to client inquiries.
  7. Train and provide guidance to customer-facing employees.
  8. Organize training seminars to equip clients with the skills to fully utilize product features and benefits.

Desirable Skills and Qualifications:

  • Excellent communication and interpersonal skills.
  • Proven ability to work in a fast-paced environment.
  • Strong problem-solving and analytical skills.
  • Ability to multitask and prioritize tasks effectively.

Benefits:

  • Opportunity to work with a dynamic team.
  • Professional development and growth opportunities.
  • Competitive compensation package.

Functional Area:

  • Customer service
  • Client relationship management
  • Business development

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