Customer Success Manager

Company Description
We are a diverse and growing team of 50 people, currently delivering in-house immigration across Europe. We would be looking for you to ensure that our talents and clients have a wow relocation experience by making immigration and relocation processes as smooth and seamless as possible.

You need to be willing and ready to work remotely from home office or co-working space.

Moving to a new country is as easy as booking a flight
Jobbatical is using AI and automation to make the employee visa and relocation process faster and less expensive, so businesses can hire whoever they want, from wherever they want. Jobbatical today is the go-to immigration and relocation partner for tech startups and traditional companies alike. Our team is on a mission to make moving to a new country as easy as booking a flight. The best way to do that is by making the hardest part of relocating to another country – immigration – ridiculously easy.

We help clients like N26, Pipedrive, and Travelperk to relocate people to 30+ countries and are backed by some of the best investors in the world including Union Square Ventures, Inventure, Karma VC, Swiss Post Ventures, et al.

The objective of Customer Success Manager
will be to drive client satisfaction, retention, and growth by ensuring seamless onboarding, building trusted relationships, and proactively managing client needs. Also to serve as the primary liaison between clients and internal teams to deliver timely, high-quality immigration and relocation solutions, support platform adoption, and identify opportunities for account expansion.

Job Description
Responsibilities:

• Client Onboarding: Lead and coordinate onboarding for new client accounts, ensuring a smooth and efficient transition into the Jobbatical platform and services.
• Relationship Management: Build strong relationships with client stakeholders through regular biweekly/monthly check-ins and reporting calls.
• Project Management: Act as the bridge between the client and internal delivery teams to ensure client needs are met and immigration/relocation workflows are on track, 100%.
• Platform Support: Assist clients with Jobbatical platform-related tasks and queries.
• Escalation & Retention: Proactively identify and manage potential escalations and take actions to improve satisfaction and reduce churn risk.
• Upsell & Expansion: Identify and surface upsell/expansion opportunities through regular interactions and knowledge of client needs.

Qualifications

To succeed in this role you need:

• Excellent verbal and written English communication skills (additional languages a plus).
• Data-driven mindset with the ability to monitor and act on KPIs such as onboarding completion rate, engagement frequency, and upsell signals.
• Adaptability and problem-solving skills in a fast-paced, multicultural environment.
• Strong client onboarding and relationship management skills, with experience guiding clients through SaaS platform adoption.
• Excellent communication and interpersonal skills to build trust and maintain regular engagement with multiple accounts.
• Solid project management abilities to coordinate cross-functional teams and keep workflows on track.
• Proficiency in platform navigation, troubleshooting, and providing clear guidance to clients.
• Ability to identify and address potential issues early to maintain satisfaction and retention.
• Commercial mindset to recognize upsell and expansion opportunities.
• Strong organizational skills with attention to detail in documentation and CRM updates.

Additional Information

Why Join Jobbatical?
Innovative Environment: Be part of a forward-thinking team that's redefining global mobility

Growth Opportunities: Expand your skills and grow with a company that's scaling rapidly

Impactful Work: Play a key role in shaping our global mobility processes and contributing to our success

You can learn more about the company and the team here:

Our international team consists of passionate experienced professionals who will support you on this new journey

We are a remote-friendly company, so you can work from your home office anywhere in the world.

Our offer to you includes:

• Solid compensation package with company options
• Possibility to work among passionate professionals who change the world of immigration
• A lot of international challenges to help you grow and thrive
• YOLO days on top of generous annual holiday days
• Any hardware you need: Mac, headphones, etc
• Flexible working time
• Annual offsite and other fun team events

We're an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.