Quality Analyst

Job description for Quality AnalystThe Quality Analyst (QA) is responsible for monitoring and evaluating inbound and outbound calls to ensure performance standards, customer experience, and compliance guidelines are met. The QA will provide actionable insights, feedback, and recommendations to agents and team leaders, aiming to improve service quality, agent...

WE ARE HIRING FOR BPO QUALITY ANALYST WORK FROM OFFICE SALT LAKE SECTOR 5 KOLKATAMUST HAVE BPO QUALITY ANALYST EXPERIENCE FOR 1 YEAR FOR THE SAME ON PAPERSMUST KNOWN 7 QC TOOLSMUST HAVE GOOD KNOWLEDGE OF QUALITY ANALYSTMUST BE FROM KOLKATA CANDIDATES NEED IMMEDIATE JOINERSSHARE YOUR CV TO HR NAMITA Job Type: PermanentPay: ₹20, ₹22,000.00 per...

Hi Team,PrimaOmega Marketing Pvt LTD is hiring UK Telecom Quality Analyst. Find the JD in below-Core responsibilities· Monitoring and Auditing: Regularly review customer interactions (calls, chats, emails) to assess service quality, accuracy, and compliance with scripts and policies.· Performance Analysis: Analyze call and performance data to identify...

Chat, Calls, Mails & Social Media Auditor – Support QualityLocation: Kolkata / Pune (Work from Office)Department: Customer Experience & QualityTimings: 11:00 AM – 8:00 PM | Weekly Off: Rotational (6-day workweek)Join House of EdTech – Where Precision Meets ImpactAt House of EdTech (Goenka Kachave LLP), we believe every learner deserves a world-class...

About the Role :-We are looking for a Quality Analyst who will take ownership of end-to-end testing processes, collaborate closely with cross-functional teams, and ensure the delivery of high-quality software solutions. This role requires strong expertise in test planning, test case design, defect management, Agile methodologies, and root cause analysis,...

Urgently hiring Senior Business Analyst ** Experience as Business Analyst into IT is mandatory.Roles and Responsibilities -Interact with prospects and understand their business goals.Perform detailed requirement elicitation and gathering.Create appropriate UML diagrams to help prospects understand the various aspects of the project.Create business...

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**Key Responsibilities**: - **Manual Testing**: - Perform functional, regression, integration, and acceptance testing to ensure the software meets user requirements. - Report, track, and verify defects using a defect management system (e.g., JIRA, Bugzilla). - Conduct exploratory testing to identify hidden issues and provide valuable feedback on usability...

Company DescriptionEmsurg Healthcare (India) Pvt. Ltd., established in 2010, is a leading company specializing in healthcare solutions, including Kyphoplasty, Vertebroplasty, Biologics, and Heamodialysis Fluid manufacturing. Headquartered in India, Emsurg has partnerships with global leaders like Smith+Nephew and Globus Medical and serves the entire country...

We're Hiring – Quality Analyst (BPO Process)FastInfo Pvt. Ltd. is looking for a skilled Quality Analyst to join our team in Salt Lake, Kolkata.Experience: Minimum 1 year in BPO Quality / Call AuditingSalary: As per industry standardsKey Responsibilities:Audit calls/chats and ensure process qualityShare feedback to improve agent performanceTrack ZTP & Fatal...