Team Leader

2 weeks ago

Chennai, Tamil Nadu, India Airtel Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Team Leader - Installation

What will you do?
  • Responsible for installation, shifting, reactivation, speed / technology upgradation for airtel broadband services customers in the defined area
  • Responsible for KPI delivery as per target
  • Responsible for identification of improvement areas & define corrective actions
  • Strength partner infra to ensure timely delivery
  • Responsible for quality of installation /workmanship
  • Responsible for continuous improvement in customer experience
  • Responsible for process & SoP adherence
  • S2S (New sales, rental upgrade, technology migration, LoB products etc) through installation teams.
  • Escalation handling for internal & external customers
  • Optimum use of resources with planned productivity
  • Responsible for timely material consumption
  • Partner Management - Partner identification along with SCM, Ensure correct documentations, adherence to legal and regulatory compliance, adherence of processes & SoP, timely clearance of partner bills & ensure timely payouts. Regular review with partners.
  • Work closely with all stakeholders to ensure smooth operations.
  • Recommend process improvement to enhance customer experience
  • Responsible for seamless experience for customer during entire life cycle with airtel and improve the CFI score
  • Improvement of Conversion, TAT, Quality of workmanship.
  • Training of field resources.
  • Gate meeting at defined frequency
  • Visits are defined norms
Our Culture Code
All work and no play isn't how we do things at Airtel. Here, innovation is a way of life and we believe that a dynamic and friendly environment helps our employees strike a healthy work-life balance. In fact, a defining characteristic of life at Airtel is a fun, youthful and vibrant work culture
You are an ideal FIT if you have
  • BE / B Tech – ECE – with more than 3 yrs Or Diploma – ECE with more than 5 yrs of relevant work experience
  • In depth knowledge of broadband/FTTH
  • Excellent analytical skills
  • Innovative
  • Collaborative Relation Skills
  • Vendor Management
  • Good management and leadership skills.
  • Self-Motivated and positive attitude person.
  • Proactive and result oriented.
  • Team Player.
  • Customer interfacing skills.
  • Effective communication/interpersonal skills
Experience LevelSenior Level

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