Team Leader

2 weeks ago

Chennai, Tamil Nadu, India Spark Consultancy Full time ₹ 6,00,000 - ₹ 9,00,000 per year

Job description

Hiring

(Online Interviews)

(To Confirm Please Drop a Whatsapp or call on Anjali )

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Team Leader

Salary upto 9 LPA

Chennai

Night Shift WFO ,Good Communication ,15 to 20 team size, provider side, denial management experience

What we ask for

  • Process Improvement: Collaborate with cross-functional teams to identify opportunities for process improvement and lead initiatives to enhance quality and efficiency.
  • Compliance: Ensure compliance with industry regulations and standards, as well as internal quality policies.
  • Team-handling: Handle a team and monitor their performance regularly
  • Reporting: Prepare and present quality reports to senior management, highlighting key performance indicators and improvement opportunities.
  • Customer Feedback: Collaborate with customer support and feedback to address quality-related customer concerns and drive customer satisfaction.

Requirements

  • Bachelors degree in a relevant field or equivalent work experience
  • Proven experience in quality analysis and call auditing, preferably in a customer service environment.
  • Excellent communication skills, both written and verbal.
  • Knowledge of relevant industry regulations and compliance standards.
  • Proficiency with Microsoft Office suite (Word, Excel, PowerPoint).

(To Confirm Please Drop a Whatsapp or call on Anjali )

( In case The Number Is Busy, Please Drop A Whatsapp @ Anjali )

Regards

Spark Consultancy

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