Service Desk Engineer,SME

Additional details **Level** - P3**Requirement location** - India - Chennai**Number of Position** - 1**Employment type** - ML**Cluster/Group** - Microland Delivery**Business Unit** - EMEA**Department** - EMEA**Job Description**: Required Skill Technology - End User Issues|Printer+Scanner+Outoook+MS Office+Applications Process - IT Service...

IT Service Desk EngineerDay to day management of the First Line Service Desk function:a. Ensure that the Service Desk is an excellent deliverer of Customer Serviceb. Ensure that the call logging system is fit for purpose and is used effectively and efficiently by the teamc. Be responsible for the operational management of call assignments within the Service...

Job Title: Quality Analyst (Support or Service Desk)Location: Chennai & Indore (Hybrid)Experience:4-6 years in support quality or service desk QA rolesMandatory:Excellent verbal and written communication skills.Strong analytical and observational skills.Experience with QA tools and scorecards.Familiarity with support workflows, ticketing systems, and ITIL...

A Service Desk Engineer is an IT professional who provides technical support and assistance to end users and organizations. They are typically the first line of contact for any tech-related issues, and their goal is to resolve problems quickly to minimize disruption. Key Responsibilities: Troubleshooting hardware, software, network, and system issues. ...

A Service Desk Engineer is an IT professional who provides technical support and assistance to end users and organizations. They are typically the first line of contact for any tech-related issues, and their goal is to resolve problems quickly to minimize disruption. Key Responsibilities:Troubleshooting hardware, software, network, and system...

Service Desk EngineeringJob Description & Skills Required:Have technical expertise on the IT Service desk through chat, email, and voice.Professional Communication with end users required: keeping them informed of incident progress, notifying them of impending changes or agreed outagesRemote L1 support by troubleshooting all Desktop/laptop/Application...

Job Title : Service Desk EngineerExperience : 3 to 5 yearsCertification : ITIL Foundation, MCSE, CCNA, CompTIA A+, CompTIA N+, Azure or any Cloud/Technology related certificatesResponsibilities : Receive IT support requests via various support channels such as email, phone and Teams and log them in the ticketing system Logging, Handling and Resolving the...

JOB TITLE: Service Desk Analyst/Technical Helpdesk Engineer JOB PURPOSE: To handle customer calls and assist end user on Desktop/Laptop related issues. QUALIFICATION: Bachelors degree with knowledge of IT CERTIFICATIONS: Mandatory knowledge of Microsoft products and ITIL Processes EXPERIENCE: 2-3 Years REPORTING TO: TBD RESPONSIBILITIES (INCLUDES ALL...

Job Description Job description: Job Title: Service Desk Agent Location: Chennai Experience Required: 1 to 2 years Must-Have Skills - Strong customer handling skills - Excellent communication skills (fluency in English is mandatory) - Experience and knowledge of Windows systems and operating issues Good-to-Have Skills - Familiarity with ITIL framework -...

Day to day management of the First Line Service Desk function:Internation Voice support Experience.a. Ensure that the Service Desk is an excellent deliverer of Customer Serviceb. Ensure that the call logging system is fit for purpose and is used effectively and efficiently by the teamc. Be responsible for the operational management of call assignments within...