Service Desk Engineer,SME

IT Service Desk EngineerDay to day management of the First Line Service Desk function:a. Ensure that the Service Desk is an excellent deliverer of Customer Serviceb. Ensure that the call logging system is fit for purpose and is used effectively and efficiently by the teamc. Be responsible for the operational management of call assignments within the Service...

IT Service Desk Engineer Day to day management of the First Line Service Desk function: a. Ensure that the Service Desk is an excellent deliverer of Customer Service b. Ensure that the call logging system is fit for purpose and is used effectively and efficiently by the team c. Be responsible for the operational management of call assignments within the...

Job Title: Quality Analyst (Support or Service Desk)Location: Chennai & Indore (Hybrid)Experience:4-6 years in support quality or service desk QA rolesMandatory:Excellent verbal and written communication skills.Strong analytical and observational skills.Experience with QA tools and scorecards.Familiarity with support workflows, ticketing systems, and ITIL...

JOB PURPOSE:The IT Service Desk Engineer serves as the first point of contact for all IT-related incidents, service requests, and technical support queries within the organization. The role ensures timely resolution or escalation of issues, maintains high levels of customer satisfaction, and supports the smooth operation of IT systems and services by...

JOB PURPOSE:The IT Service Desk Engineer serves as the first point of contact for all IT-related incidents, service requests, and technical support queries within the organization. The role ensures timely resolution or escalation of issues, maintains high levels of customer satisfaction, and supports the smooth operation of IT systems and services by...

Hiring for Service Desk Engineer- Hyderabad Job Summary The Service Desk Engineer is responsible for providing first-line technical support to internal or external users The ideal candidate will have hands-on experience supporting IT systems troubleshooting technical issues and working within SLA-driven environments to ensure timely and effective...

Service Desk EngineeringJob Description & Skills Required:Have technical expertise on the IT Service desk through chat, email, and voice.Professional Communication with end users required: keeping them informed of incident progress, notifying them of impending changes or agreed outagesRemote L1 support by troubleshooting all Desktop/laptop/Application...

Service Desk Engineering Job Description & Skills Required: Have technical expertise on the IT Service desk through chat, email, and voice. Professional Communication with end users required: keeping them informed of incident progress, notifying them of impending changes or agreed outages Remote L1 support by troubleshooting all Desktop/laptop/Application...

Job Title : Service Desk EngineerExperience : 3 to 5 yearsCertification : ITIL Foundation, MCSE, CCNA, CompTIA A+, CompTIA N+, Azure or any Cloud/Technology related certificatesResponsibilities : Receive IT support requests via various support channels such as email, phone and Teams and log them in the ticketing system Logging, Handling and Resolving the...

What You Will Do:Work as a Service Desk/ helpdesk/desktop support Engineer.Will s provide technical assistance to lobal usersRecognize, diagnose, research, isolate, and resolve problems through engaging discussions with users.Troubleshoot and resolve technical issues related to operating systems, MS Office applications, email, special applications, Internet...