Healthcare Customer Service Representative – English Voice

5 days ago

Mohali, Punjab, India TTEC Full time ₹ 4,50,000 - ₹ 6,75,000 per year

Your potential has a place here with TTEC's award-winning employment experience. As a Customer Service Representative - Voice, you'll be part of bringing humanity to business. Our employees have spoken their voices, celebrating our purpose, team, and company culture. Our Great Place to Work certification in India says it all #experienceTTEC

What You'll Be Doing

Do you have a passion for helping others and providing them with peace of mind? In this role, you'll work to resolve customer issues via phone and multiple platforms such as text, email, social media, direct messaging, and other non-verbal written communication channels. Whether it's providing quick answers, offering compassionate product consultations, or resolving issues with a smile, you'll be the difference between an average customer experience and an exceptional one.

During a Typical Day, You'll

  • Answer incoming calls from healthcare plan members.
  • Understand the coverage and healthcare requirements by interacting with members on phone
  • Resolve member issues through verbal and written communication.

What You Bring to the Role

  • 1 year of customer service experience.
  • Ability to read, write, and converse proficiently in US English.
  • Computer literacy.

What You Can Expect

  • Support for your career and professional development.
  • An inclusive, community-minded organization that encourages giving back.
  • A global team of curious, lifelong learners guided by our company values.
  • A comprehensive benefits package that may include transportation for night shifts, PTO, tuition reimbursement, and health and wellness incentives.

More About the Role

We're committed to ensuring you have the skills and support needed for success throughout your career. From your first day in training, through individualized engagement coaching, and access thousands of that support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught, your caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.

You'll report to the Team Lead and contribute to the success of both customer experience and the overall team.

About TTEC

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, satisfied, and profitable customer experiences powered by a combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. TTEC embraces diversity and is committed to building a diverse and inclusive workforce, respecting and empowering different perspectives within our global teams. We aim to reflect the communities we serve, delivering not only amazing services and technology but also humanity. We ensure that all our employees feel valued, possess a sense of belonging, and comfortable being their authentic selves at work. As a global company, diversity is our strength, allowing us to bring unique perspectives to the table.

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