Partner Support Advisor
1 week ago
Join our Team as a Partner Support Advisor (Operations)Location: GurgaonHours: UK ShiftAbout the role:
A professional handling customer inquiries via phone and email, resolving complaints, and processing orders across departments. Requires strong communication skills, Microsoft Office proficiency, and ability to multitask under pressure. Customer service experience essential; telecommunications knowledge beneficial.
What makes you a great fit:
Experience within a Customer Services environment
Experience dealing with difficult customers
Experience of working within the telecoms industry (not essential)
Experience in all Microsoft Office applications, specifically Microsoft Excel.
Key responsibilities:
Answering and responding to Partners and end users via telephone or email
Handle and resolve customer complaints in a calm polite manner
Completion of routine administrative duties
Liaising with multiple departments to process orders, applications and requests
Monitor and report on business impacting issues relating to key accounts
Liaising with internal and external auditors and dealing with irregularities as they arise
Work on several tasks at once and prioritise own workload as operationally required
Training new and existing colleagues
Perks for our People:
- Holidays
: 18 days annual leave, + 6 public holidays - Other Leave
: 7 days casual leave, 7 days sick leave - Development
: In-House Training Academy - Wellbeing
: Mental Health support
Who we are:
Onecom is an award-winning provider of Communication Technology, trusted by UK organisations to deliver Simply Brilliant Customer Experiences.
Our values:
We champion our values in everything we do: Innovation, Integrity, Ambition, Knowledge, Inspiration.
ED&I:
We are committed to equity, diversity, and inclusion, and we encourage candidates to complete our equality monitoring form as part of the application process. Responses are anonymous and help inform our future initiatives.
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