Concierge / Tour Manager

12 hours ago

Delhi, Delhi, India Passionmojo Full time ₹ 12,00,000 - ₹ 36,00,000 per year
Job Title: Concierge / Tour Manager Department: Luxury Escapades Location: Delhi, India Experience: 5+ Years
About the Role: We are looking for a highly skilled and customer-focused Concierge / Tour Manager to join our Luxury Escapades team. This role involves curating exceptional travel experiences, managing high-profile clients, and ensuring seamless travel arrangements to deliver unparalleled luxury services.
Key Responsibilities:
  • Plan, organize, and manage luxury tours and personalized travel experiences.
  • Act as the primary point of contact for clients, ensuring all their needs are anticipated and met.
  • Collaborate with luxury hotels, transportation providers, and tour operators to deliver premium experiences.
  • Handle last-minute changes, client requests, and crisis management with professionalism.
  • Research and stay updated on exclusive destinations, events, and trends in luxury travel.
  • Provide concierge services, including dining reservations, event bookings, and bespoke activities.
  • Maintain excellent relationships with clients to build loyalty and repeat business.
  • Manage budgets, contracts, and vendor relationships efficiently.
  • Prepare detailed itineraries and ensure all logistical arrangements are flawless.
  • Represent the brand's ethos of excellence and discretion in all client interactions.

Requirements:
  • Bachelor's degree in Hospitality, Tourism, or a related field (Master's preferred).
  • 5+ years of experience in luxury travel, concierge services, or tour management.
  • Exceptional communication and interpersonal skills.
  • Strong organizational skills with attention to detail.
  • Proficiency in managing travel software and CRM systems.
  • Multilingual abilities are a plus.
  • Flexible and adaptable to working irregular hours, including weekends and holidays.
  • Passion for travel, luxury, and delivering top-tier client experiences.

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