Tier 2 Technical Support evTOC

2 weeks ago

Poland, India evertz microsystems Full time  30,000 -  60,000 per year
Job Description

: Tier 2 Technical Support evTOC

Department:
Location: Warsaw, Poland

Were looking for a technically skilled, service-oriented professional who strives for continuous self-improvement, with a natural curiosity and the ability to learn independently. The ideal candidate brings a positive, can-do attitude, builds strong relationships with both customers and team members, and is motivated to grow within the broadcast technology space. They take ownership of issues, proactively seek solutions.

What youll do:

As an evTOC expert, it will be your mission to elevate our customer experience by:

  • Act as an expert level technical advisor or specialist on highly complex initiatives.
  • Providing remote support for Evertz customers.
  • Solve problems by replicating user workflows and providing solutions.
  • Be the customer bridge to our product and development teams.
  • Document any departmental and technical procedures.
  • Participate in on call duty.
  • Work in a 24/7/365 environment with potential off-hours shift work.
Requirements:

To join our growing evTOC team youll need the following to make our team better:

  • Detail-oriented with strong analytical and problem-solving skills.
  • Excellent written and verbal communication skills.
  • Knowledge of broadcast technologies is a plus.
  • Ability to explain technical issues to non-technical users.
  • At least 2 years of experience in technical or customer support roles.
  • Experience troubleshooting hardware, software, and network issues.
  • Proven ability to operate SLA-driven environments, ensuring timely resolution of technical issues.
  • Advanced knowledge of installations, upgrades and troubleshooting in Unix/Linux and Windows environments.
  • Commercial experience with remote access tools and diagnostic utilities.
  • Willingness to travel to customer sites as needed typically up to 10 PERCENT per year.
  • Openness to attend internal training at our HQ in Canada.
Additional qualifications:
  • Basic understanding of networking (TCP/IP, DNS, VPNs, firewalls).
  • Willingness to learn and work with the most advanced solutions in the broadcast industry.
  • College diploma in computer science, engineering, networking, or a related field.
About Us:

Evertz Microsystems (TSX:ET) is a leading global manufacturer of broadcast equipment and solutions that deliver content to television sets, on-demand services, WebTV, IPTV, and mobile devices (like phones and tablets). Evertz has expertise in delivering complete end-to-end broadcast solutions for all aspects of broadcast production including content creation, content distribution and content delivery.

Considered as an innovator by their customers, Evertz delivers cutting edge solutions that are unmatched in the industry in both hardware and software. Evertz delivers products and solutions that can be found in major broadcast facilities on every continent. Evertz customer base also includes telcos, satellite, cable TV, and IPTV providers.

We work in agile, low-bureaucracy, cross-functional teams spread across the world. Its a highly creative work environment where the team is built on trust and is relaxed, open and welcoming to all.

Evertz has engineering offices in Canada, England, Scotland, India, and now it's time for Poland

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