Support Specialist

Job Description

About Revolut

People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products including spending, saving, investing, exchanging, travelling, and more help our 55 million customers get more from their money every day.

As we continue our lightning-fast growth, 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work. So far, we have 10,000 people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.

About the role

Our Complaints team is looking for an enthusiastic, highly organised, and detail-oriented person to play an active role in the quality assurance and improvement of our growing global company.

Were looking for a Support Specialist to be the owner of all complaints, creating a process thats fair and transparent. Youll be in charge of getting to the bottom of things, so youll have to work closely with other colleagues, both internally and externally, to always deliver an outstanding customer experience.

You'll also be responsible for root-cause analysis, quality control, and cooperation with regulatory bodies. And because were invested in your success, we want to offer you a range of opportunities as your career progresses at Revolut.

Up for the challenge? Let's get in touch.

What you'll be doing

• Handling incoming formal complaints within the regulatory deadline
• Identifying, analysing, and resolving issues
• Setting up and improving internal procedures
• Actively contributing to a culture where the fair treatment of customers is a priority
• Organising and maintaining a central archive of data, ensuring everything is recorded accurately and easily accessible
• Collaborating with various internal teams, such as Customer Service, Product, and Quality Assurance, to ensure efficient and effective complaint resolution
• Seeking to go above and beyond the role by taking real ownership of problems, policies, or procedures from end to end
• Staying up-to-date with relevant industry regulations, policies, and compliance requirements to ensure complaint-handling processes adhere to legal and regulatory standards
• Creating a better work-life balance by managing your own working hours

What you'll need

• 1 year of customer support experience
• Fluency in English
• Fluency in French or Greek
• Excellent communication skills
• An analytical mindset able to investigate and get to the root of a problem
• Strategic thinking skills to know when and how to best utilise means of redress (i.e. refunds and negotiations)
• A great problem-solving attitude to use analysis and resources efficiently to resolve a complex case
• Impeccable attention to detail

Nice to have

• Fluency in other languages

Building a global financial super app isnt enough. Our Revoluters are a priority, and thats why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow every day. We're not just doing this because it's the right thing to do. Were doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. Thats why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.

Important notice for candidates:

Job scams are on the rise. Please keep these guidelines in mind when applying for any open roles.

• Only apply through official Revolut channels. We dont use any third-party services or platforms for our recruitment.
• Always double-check the emails you receive. Make sure all communications are being done through official Revolut emails, with an domain.

We won't ask for payment or personal financial information during the hiring process. If anyone does ask you for this, its a scam. Report it immediately.

By submitting this application, I confirm that all the information given by me in this application for employment and any additional documents attached hereto are true to the best of my knowledge and that I have not wilfully suppressed any material fact. I confirm I have disclosed if applicable any previous employment with Revolut. I accept that if any of the information given by me in this application is in any way false or incorrect, my application may be rejected, any offer of employment may be withdrawn or my employment with Revolut may be terminated summarily or I may be dismissed. By submitting this application, I agree that my personal data will be processed in accordance with Revolut's Candidate Privacy Notice.

Locations

Remote: India Poland Spain

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