Service Manager
15 hours ago
Front end Business Role Requirement
1) Ensure Workshop Profitability
2) Ensure sale of Spares & other margin making items
3) Maintain and manage a daily record of repairs and services of vehicles undertaken and completed.
4) Supervise, manage and monitor automotive service technicians and repairers.
5) PDI and warranty Management.
6) Monitor workshop Quality and delivery performance parameter such as RV, TAT, manpower training levels etc
Customer Handling Role Requirement
1) Ensure 100% Customer Satisfaction
Handle customer escalation & resolve them
Technical Requirement
1) Facilitates and/or conducts technical training and sends employees to appropriate training as needed.
2) Monitors technicians' daily productivity reports and corresponding payroll records.
3) Monitors and follows up on parts orders with the parts manager to ensure availability.
4) Initials all repair orders before submitting them to the warranty department, monitoring for sales and hours relative to expectations.
Team Role Requirement
1.Manage & Motivate Team.
Job Type: Full-time
Pay: From ₹25,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Provident Fund
Experience:
- Service manager: 3 years (Preferred)
- total work: 8 years (Preferred)
Work Location: In person
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