Service Business Analyst

Overview ...
Overview
At JBT Marel, what we do matters, we know that the contribution of our employees leads to the success of our business.

Our purpose is to transform the future of food; this guides our vision of being the global leader in food and beverage technology, by harnessing the full power of JBT Marel to partner with our customers and pioneer sustainable innovation.

Our values show who we are at our best. As we Create with Collaboration, Serve with Integrity, Grow with Excellence, and Advance with Innovation.

The Opportunity ...
The Service Business Analyst reports to Regional Service Excellence Manager. The Service Business Analyst plays a pivotal role in driving business analytics, operational excellence, and strategic initiatives across the APAC region. This role supports the regional service strategy by delivering actionable insights, managing key performance indicators (KPIs), and leading cross-functional projects that enhance service delivery, customer satisfaction, and operational efficiency.

Key Responsibilities:

• Business Analytics & Reporting

• Analyze service performance metrics and trends to identify opportunities for improvement.

• Develop and maintain dashboards and reports for regional leadership and global stakeholders.

• Provide data-driven insights to support strategic decision-making and resource planning.

• Operational Excellence

• Collaborate with service teams to streamline processes and improve operational workflows.

• Monitor and report on service KPIs, SLAs, and customer satisfaction metrics.

• Support continuous improvement initiatives using Lean, Six Sigma, or similar methodologies.

• Data Management & Data Integrity

• Ensure accuracy, consistency, and completeness of service-related data across systems and reports.

• Maintain data governance standards and support data quality initiatives across the region.
• Collaborate with IT and global data teams to resolve data discrepancies and implement data validation processes.

• Support master data management efforts and contribute to the development of data policies and procedures.

• Project Management

• Lead or support regional service projects, including system implementations, process redesigns, and change management initiatives.

• Coordinate with cross-functional teams including IT, Sales, Finance, and Global Service Operations.

• Stakeholder Engagement

• Act as a liaison between regional service teams and global business units.

• Present findings and recommendations to senior leadership in a clear and compelling manner.
• Support training and communication efforts related to new tools, processes, or initiatives.

Qualifications:

• Bachelor's degree in Business, Analytics, Engineering, or related field (Master's preferred).
• 3-5 years of experience in business analysis, service operations, or a related role.
• Strong analytical skills with proficiency in tools such as Excel, Power BI, Tableau, or similar.
• Experience with ERP/CRM systems (e.g., JDE, SAP, Salesforce) is a plus.
• Excellent communication and presentation skills.
• Ability to work independently and collaboratively in a multicultural, regional environment.

Preferred Attributes:

• Knowledge of service operations in the APAC region.
• Experience in a multinational or matrixed organization.
• Familiarity with project management methodologies (Agile, PMP, etc.).
• Strong problem-solving mindset and attention to detail.

Why work at JBT ...

• We are committed to our employees and will provide you with development and opportunities to allow you to be the best version of yourself at work, at home, and in your community.

• We foster a genuine inclusive team culture enjoying collaborative working across our global teams to deliver world-class projects.

• We encourage development - ensuring new experiences and challenges at JBT Marel to feed your growth

Commitment to Diversity:
Diversity, Equity, Inclusion, and Belonging is a fundamental value to JBT Marel and critical to our future success. A thoughtful, focused, and sustained effort to work towards our DEIB goals is not just a principled choice, but also a business imperative.

Equal Opportunity Employment:
JBT Marel provides equal employment opportunity to all employees and qualified applicants for employment. We will not tolerate any form of discrimination against any employee or applicant for employment because of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, citizenship, or any other characteristic protected by applicable federal, state, or local laws. At JBT Marel, we apply this policy to all our employment practices, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits, and training. We make hiring decisions based solely on qualifications, merit and business needs at the time.