
Associate- MIS Analyst
6 days ago
Job Description – MIS Analyst (Customer Support Operations)
Role Overview
We are seeking a detail-oriented and proactive MIS Analyst to support our Customer
Support Operations team. This role is critical in driving operational excellence by managing
data, preparing insightful reports, and enabling data-driven decision-making. The ideal
candidate should have strong analytical skills, technical expertise in reporting tools, and
good understanding of contact center operations.
Key Responsibilities
Collect, validate, and analyze operational and customer support data to ensure accuracy
and reliability.
Design, maintain, and publish daily, weekly, and monthly MIS reports & dashboards for
leadership and team review.
Monitor and track key performance metrics (SLA, AHT, FCR, CSAT, ticket backlog,
resolution %, shrinkage, adherence, absenteeism, agent productivity).
Automate recurring reports, develop macros, and optimize data processes to reduce
manual efforts and improve accuracy.
Partner with Operations Managers and Process Excellence teams to identify
performance gaps and recommend actionable improvements.
Prepare ad-hoc reports, variance analysis, and business review presentations for
decision-making and audits.
Ensure strict compliance with data accuracy, governance, and timely delivery standards.
Monitor dialer operations (call routing, queue performance, campaign analysis) and
integrate insights into MIS dashboards.
Collaborate with cross-functional teams (Training, Quality, WFM, Product, Technology)
to drive process improvements.
Create root cause analysis (RCA) reports for escalations, SLA breaches, or anomalies.
Build business intelligence dashboards (Excel, Power BI, Tableau, etc.) for better
visualization and insights.
Document MIS processes, SOPs, and reporting workflows for consistency and
knowledge management.
Conduct trend analysis and forecasting to support workforce planning, volume
projections, and business strategy.
Skills & Qualifications
Graduate from any stream (preferably with strong aptitude in data and analytics).
Advanced expertise in MS Excel (Pivot Tables, Power Query, Advanced Formulas,
Dashboards, Macros).
Working knowledge of SQL for data querying; familiarity with Power BI/Tableau
preferred.
Understanding of CRM systems, dialer operations, and customer support workflows.
Strong analytical, problem-solving, and logical reasoning skills.
Knowledge of contact center KPIs and reporting standards.
Excellent communication skills to present insights effectively.
Ability to manage large datasets accurately under tight timelines.
Preferred Experience
Prior experience in MIS Reporting, Business Analysis, or Customer Support Operations
analytics.
Exposure to contact center operations, CRM workflows, and dialer management.
Experience in automation, process optimization, and business intelligence reporting.
-
MIS Analyst
13 hours ago
Noida, Uttar Pradesh, India PW (PhysicsWallah) Full time ₹ 9,00,000 - ₹ 12,00,000 per year**We're Hiring– MIS Analyst | Physics Wallah (PW)**Physics Wallah is seeking a proactive and detail-oriented MIS Analyst to join our team. This role will play a vital part in supporting internal teams by managing request reviews, maintaining data trackers, verifying payments, and handling documentation — with a strong emphasis on follow-ups and...
-
MIS Executive cum Data Analyst
4 days ago
Noida, Uttar Pradesh, India Anmol Industries Full time ₹ 9,00,000 - ₹ 12,00,000 per yearJob Title: MIS Executive cum Data AnalystLocation: Sec-132, NoidaDepartment: MarketingReporting To: Sr. ManagerJob Purpose:To manage, analyse, and interpret data to provide meaningful insights for decision-making. Responsible for maintaining MIS reports, dashboards, and ensuring data accuracy to support business operations.Key Responsibilities:Collect,...
-
Mis Analyst
1 week ago
Noida, Uttar Pradesh, India Axieva Technology Noida Full time ₹ 9,00,000 - ₹ 12,00,000 per yearExperience Required: Minimum of 2 years of experience, excluding internships.Key Skills & Competencies:Advanced Excel (mandatory):Proficiency with formulas, pivot tables, and macros.Proficient in Power BI for data visualization and dashboard creation.Strong experience in data representation using Excel and Power BI.Hands-on experience in financial and data...
-
MIS Executive
10 hours ago
Noida, Uttar Pradesh, India Super Scholar Full time ₹ 3,00,000 - ₹ 3,50,000 per yearLocation: Noida, Sector-132Experience: 2–5 yearsAbout the RoleWe are looking for an MIS Executive/Analyst to design, automate, and manage reporting systems that drive data-based decisions. You will build dashboards, streamline processes, and integrate tools for business efficiency.Key ResponsibilitiesDevelop and manage MIS reports and dashboards.Automate...
-
Dialer & MIS Analyst (BPO)-Noida
6 days ago
Greater Noida, Uttar Pradesh, India Isengageddhr Full time ₹ 9,60,000 per yearRole Overview:The Dialer & MIS Analyst manages the call center's dialer system, ensuring smooth campaign execution, maximum productivity, and accurate performance reporting. This role acts as the backbone of call center operations, balancing technology and analytics.Key Responsibilities:Configure and manage auto-dialer campaigns, agent allocation, and call...
-
MIS Analyst
14 hours ago
Noida, Uttar Pradesh, India Nivasa home Full time ₹ 4,00,000 - ₹ 12,00,000 per yearPosition SummaryThe MIS Leader (Power BI) will oversee the Management Information Systems function with a focus on designing, implementing, and maintaining reporting & analytics solutions using Power BI. The role involves leading a team, ensuring data quality & governance, translating business needs into actionable insights, and supporting strategic...
-
MIS Executive
4 days ago
Greater Noida, Uttar Pradesh, India Komplytek Consulting Full time ₹ 15,00,000 - ₹ 25,00,000 per yearJob Title: MIS Executive / Data Analyst Automotive Logistics Greater NoidaLocation: Surajpur, Greater NoidaType: Full-time, On-siteAbout the Role:We are looking for a highly experienced and polished professional with a strong background in automotive logistics, preferably with prior experience in automobile OEM environments, to lead daily planning, MIS...
-
Sr. MIS Analyst
3 days ago
Noida, Uttar Pradesh, India Axieva Technology Pvt Ltd. Full time ₹ 1,50,000 - ₹ 3,00,000 per yearExperience Required: 2–3 yearsKey Skills & Competencies:Advanced Excel (mandatory):formulas, pivot tables, macros.Proficiency in Power BI for data visualization & dashboard creation.Strong experience in data representation using Excel & Power BIHands-on experience in Reconciliation (financial/data)Exposure to Data Audit processes and controlsProficiency in...
-
Business Analyst
4 days ago
Noida, Uttar Pradesh, India Shashwath Solution Full time ₹ 9,00,000 - ₹ 12,00,000 per yearJob Summary:The Business Analyst will play a key role in supporting finance and management information (MI) systems for an insurance company. The individual will bridge the gap between business operations, finance, and IT, ensuring the successful implementation and optimization of finance-related systems and management reporting tools. The role involves...
-
HCL is hiring For MIS
1 week ago
Noida, Uttar Pradesh, India HCLTech Full time ₹ 1,20,000 - ₹ 1,80,000 per yearInterview Date:18-SepLocation : HCL Technologies- A8&9, Sector 60, A block, NoidaRole:AnalystPlease register below link before you come for the interview.Job DescriptionShould be able to analyse data to provide insights that support decision-making. This includes:Data Analysis: Interpreting data to identify trends and patternsReporting: Creating detailed...