Customer Success Engineer IAM

4 days ago

Noida, Uttar Pradesh, India Trantor Full time ₹ 6,00,000 - ₹ 12,00,000 per year

About the Opportunity

As a Customer Success Engineer (CSE), youll serve as a technical advisor and advocate, ensuring customers successfully deploy, adopt, and optimize Ping Identity solutions. You will blend technical acumen with relationship-building skills to help enterprise customers achieve their identity and access management (IAM) goals.

Key Responsibilities

  • Customer Onboarding & Implementation Support

  • Assist with deployment and configuration of Ping Identity products (e.g., PingFederate, PingAccess, PingID, PingOne, etc.)

  • Guide customers through integration with enterprise systems (LDAP, AD, OIDC, SAML, OAuth, SCIM).

  • Collaborate with Professional Services and Solution Architects during onboarding.

  • Post-Deployment Support & Technical Guidance

  • Act as a trusted technical advisor post-deployment, ensuring smooth operations.

  • Provide best practices, troubleshooting, and performance optimization support.

  • Assist with upgrades, patches, and feature enhancements.

  • Customer Advocacy & Retention

  • Understand customer architecture, use cases, and pain points to provide relevant solutions.

  • Monitor adoption metrics and system health to proactively address risks.

  • Advocate customer feedback internally to influence roadmap and support improvements.

  • Enablement & Education

  • Deliver product training sessions and knowledge-sharing to technical teams.

  • Create technical documentation, FAQs, and troubleshooting guides.

  • Cross-Functional Collaboration

  • Work closely with Product, Engineering, Support, and Customer Success Managers (CSMs) to ensure customer success.

  • Escalate and manage critical issues, ensuring resolution and customer satisfaction.

Candidate Profile

  • 5 10 years of experience in a technical support, solutions engineering, professional services, or customer-facing technical role.
  • Strong hands-on experience with IAM protocols and technologies: SAML, OAuth, OIDC, LDAP, AD, MFA, Kerberos.
  • Familiarity with enterprise infrastructure (cloud and on-prem), including AWS, Azure, Linux/Windows, Kubernetes, and Docker.
  • Ability to write and debug scripts or code (Java, PowerShell, Python, or Bash preferred).
  • Excellent interpersonal, communication, and problem-solving skills.
  • Strong troubleshooting abilities with a proactive, customer-first mindset.

Preferred Skills

  • Experience with Ping Identity products: PingFederate, PingID, PingAccess, PingOne, etc.
  • Knowledge of modern authentication and Zero Trust architectures.
  • Prior experience supporting enterprise customers or working in a SaaS or Cybersecurity environment.
  • IAM or security certifications (e.g., CISSP, CCSP, Ping Identity certifications).
  • Familiarity with API testing and integration tools (Postman, REST clients).

  • IAM Engineer

    3 weeks ago

    Noida, Uttar Pradesh, India Coforge Full time

    IAM Engineer – Java Backend & PingFederate Location: Hyderabad, Noida , Pune ,Bangalore Experience - 3-9 Years Notice Period - Immediate - 15 Days Job Description : IAM Engineer – Java Backend & PingFederate Key Responsibilities: Design and implement IAM solutions using PingFederate, PingAccess, and related Ping Identity products. Develop and maintain...

  • IAM Engineer

    4 weeks ago

    Noida, Uttar Pradesh, India Orbis Group Full time

    IAM Engineer (MIM) – Long-Term Contract – India (Hybrid) Orbis is partnering with an award-winning consultancy on a multi-year Identity & Access Management (IAM) transformation programme. We are seeking multiple IAM Engineers with strong technical Microsoft Identity Manager (MIM) expertise to join this long-term project. Role Highlights: Long-term...

  • IAM Architect

    4 days ago

    Noida, Uttar Pradesh, India AML RightSource Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job Description:Identity Management Architect / Lead EngineerLocation: [Noida, India / Hybrid]Job Summary:We are seeking an experienced Identity Management Architect to establish and lead the foundational Identity and Access Management (IAM) framework in our organization. As the first dedicated IAM professional, you will play a critical role in defining and...

  • Customer Success

    4 weeks ago

    Noida, Uttar Pradesh, India EisenVault Full time

    We are seeking a proactive and client-focused professional to join our team as a Customer Success & Implementation Associate. This role offers a unique blend of customer support, onsite client engagement, cross-functional coordination with engineering, and the opportunity to grow into project implementation and delivery.Key Responsibilities:- Respond...

  • Customer Success Engineer-Prisma Cloud

    1 week ago

    Noida, Uttar Pradesh, India Infinity Labs Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Role Summary:We are seeking a highly skilled and customer-focused Customer Success Engineer (CSE) to support our customers using Prisma Cloud, Palo Alto Networks comprehensive cloud-native security platformAs a CSE, you will play a pivotal role in driving successful adoption, resolving technical issues, and ensuring overall customer satisfaction and...

  • Customer Success Manager

    1 week ago

    Noida, Uttar Pradesh, India Attentive Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    About is a fast-growing vertical SaaS start-up, funded by PeakXV (Surge), Infoedge and Vertex Ventures, that provides innovative software solutions for the landscape, paving & construction industries in the United States. Our mission is to help businesses in this space improve their operations and grow their revenue through our simple & easy-to-use software...

  • Customer Success

    4 days ago

    Noida, Uttar Pradesh, India Dreamsol Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    You are seeking a Customer Success (BA-QA) Specialist to ensure high-quality project delivery through effective requirement analysis, quality assurance, and customer interaction, while adhering to data security standards. Your role will involve utilizing strong analytical skills for requirement analysis and documentation, expertise in quality assurance...

  • Customer Success

    2 days ago

    Noida, Uttar Pradesh, India Dreamsol TeleSolutions Pvt. Ltd. Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Location: NoidaExperience: 2+ YearsWe are seeking a Customer Success (BA-QA) Specialist to ensure high-quality project delivery through effective requirement analysis, quality assurance, and customer interaction, while adhering to data security standards.Key Skills:Strong analytical skills for requirement analysis and documentationExpertise in quality...

  • Customer Success

    4 days ago

    Noida, Uttar Pradesh, India Info Edge Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Job Description: The Customer Success role at Info Edge India Ltd for IIMJOBS focuses on ensuring a positive experience for users through effective onboarding, support, and relationship management. The primary objective is to drive user engagement, satisfaction, and retention. Responsibilities include understanding customer needs, providing tailored...

  • Customer Success

    5 days ago

    Greater Noida, Uttar Pradesh, India DREAMSOL TELESOLUTIONS PVT. LTD. Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Job Description Customer Success (BA-QA) Specialist Location: NoidaPosted: 6 hours agoExperience: 2 Years We are seeking a Customer Success (BA-QA) Specialist to ensure high-quality project delivery through effective requirement analysis, quality assurance, and customer interaction, while adhering to data security standards.Key Skills:Strong analytical...