Customer Success Engineer IAM

1 week ago

Noida, Uttar Pradesh, India Trantor Full time ₹ 6,00,000 - ₹ 12,00,000 per year

About the Opportunity

As a Customer Success Engineer (CSE), youll serve as a technical advisor and advocate, ensuring customers successfully deploy, adopt, and optimize Ping Identity solutions. You will blend technical acumen with relationship-building skills to help enterprise customers achieve their identity and access management (IAM) goals.

Key Responsibilities

  • Customer Onboarding & Implementation Support

  • Assist with deployment and configuration of Ping Identity products (e.g., PingFederate, PingAccess, PingID, PingOne, etc.)

  • Guide customers through integration with enterprise systems (LDAP, AD, OIDC, SAML, OAuth, SCIM).

  • Collaborate with Professional Services and Solution Architects during onboarding.

  • Post-Deployment Support & Technical Guidance

  • Act as a trusted technical advisor post-deployment, ensuring smooth operations.

  • Provide best practices, troubleshooting, and performance optimization support.

  • Assist with upgrades, patches, and feature enhancements.

  • Customer Advocacy & Retention

  • Understand customer architecture, use cases, and pain points to provide relevant solutions.

  • Monitor adoption metrics and system health to proactively address risks.

  • Advocate customer feedback internally to influence roadmap and support improvements.

  • Enablement & Education

  • Deliver product training sessions and knowledge-sharing to technical teams.

  • Create technical documentation, FAQs, and troubleshooting guides.

  • Cross-Functional Collaboration

  • Work closely with Product, Engineering, Support, and Customer Success Managers (CSMs) to ensure customer success.

  • Escalate and manage critical issues, ensuring resolution and customer satisfaction.

Candidate Profile

  • 5 10 years of experience in a technical support, solutions engineering, professional services, or customer-facing technical role.
  • Strong hands-on experience with IAM protocols and technologies: SAML, OAuth, OIDC, LDAP, AD, MFA, Kerberos.
  • Familiarity with enterprise infrastructure (cloud and on-prem), including AWS, Azure, Linux/Windows, Kubernetes, and Docker.
  • Ability to write and debug scripts or code (Java, PowerShell, Python, or Bash preferred).
  • Excellent interpersonal, communication, and problem-solving skills.
  • Strong troubleshooting abilities with a proactive, customer-first mindset.

Preferred Skills

  • Experience with Ping Identity products: PingFederate, PingID, PingAccess, PingOne, etc.
  • Knowledge of modern authentication and Zero Trust architectures.
  • Prior experience supporting enterprise customers or working in a SaaS or Cybersecurity environment.
  • IAM or security certifications (e.g., CISSP, CCSP, Ping Identity certifications).
  • Familiarity with API testing and integration tools (Postman, REST clients).

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