Senior Analyst

17 hours ago

Gurgaon, Haryana, India eClerx Full time ₹ 2,00,000 - ₹ 6,00,000 per year
Description

Scope: 
Associate will be responsible for attending inbound calls from prospective customers and provide them information on client's products and convince them to buy the product over the phone. 
Responsibilities: 

• Conducting outbound calls and explains the products & services to the targeted customers. Should be able to explain the products & services to the target customers  
• Should be able to update the customer's expectation/queries for buying the product
• Ability to meet/exceed all revenue goals on a consistent basis Skilled at sales in "consultative" environment.
• Ensuring timely and professional responses to all queries received about the product
• Disposing the call outcome correctly every time
• Research and compilation of answers for informational requests from customers.
• Managing performance against benchmarks set internally as well as customer.  
• Working within process scope boundaries.
• Participate in huddle sessions, share best practices.  
• Working in close tandem with Asst. Mgrs, SME's & QA's on the process for an excellent team and process performance
• Maintaining and excelling the Customer Service Survey Scores 

Requirements 

• 12– 36 months experience in an International outbound sales campaign through Phone.
• Should be open to work in graveyard shifts.
• Experience in inbound sales programs preferred.
• Excellent English verbal  communication skills
• Excellent Computer Skills to capture data correctly
• Handle customer objections / obstacles & collect information
• Basic computer knowledge- MS Office familiarity with the internet environment
• Willingness to work 24X7 basis pre-published schedules.  
• Understanding of Mobile Platforms such as Android, Windows, Apple, Blackberry etc. and Home Phones, Internet, TV's
• Understanding of Telecom plans such as Pre-Paid, Post Paid, Service Contract etc. 

Key Core Competencies: 
1. Customer service Aptitude: Displaying the customer service aptitude by cooperating with the customer and understanding his needs and providing the best product/solution possible with patience and assertiveness. 2. Team work: Highly flexible and willing to help when and where needed. 3. Quality Focus: Quality focused & attentive to detail and analytical ability.  

Shifts- Graveyard (Window-11pm- 9am) 

Week Offs- Saturday/Sunday( May be subject to change as per business requirement 

 

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