Delivery Manager Operations

10 hours ago


Noida, Uttar Pradesh, India British Council Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. Work Schedule: This is a 24/7 on-site role with rotating shifts, including night shifts. Education: Bachelor's degree in any field Over 7 years of experience in a contact centre or backend operations environment, delivering high-quality service. At least 4 years of experience in people management. Expertise in operations management. Strong analytical skills with excellent attention to detail. Proficient in defining service delivery frameworks, with a sound understanding of costing models. Proven track record of leading and mentoring service improvement projects. Advanced Excel skills and proficiency in IT tools, including Excel and PowerPoint. Strong understanding of customer excellence delivery and operations Knowledge of customer service principles and practices Excellent interpersonal skills to build effective relationships across all professional levels Ability to plan effectively and prioritize tasks Sound decision-making and clear communication skills Fluent in English, with excellent verbal and written proficiency Proactive approach with a focus on problem analysis and resolution Proficient in Microsoft Office, especially Excel and Outlook Motivated self-starter with a strong desire to learn and grow Versatile team player, willing to support others beyond defined responsibilities



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