Team Lead

9 hours ago

Gurgaon, Haryana, India NTT DATA, Inc. Full time ₹ 12,00,000 - ₹ 20,00,000 per year

NTT DATA- Hiring for Team Lead -Hospitality in Gurgaon- Permanent Role

Interested candidates may share your CV on whatsapp @

Team Lead

Roles & Responsibilities:

  • Leads a team ensuring the highest quality of service is provided to clients
  • Monitors performance of the team and reports, results and issues to higher-level leadership.
  • Assists team with escalated client or account issues.
  • Has input into hiring, staffing and maintaining a diverse and effective workforce.
  • May interact with clients and internal departments to resolve issues.
  • Works with the team to complete assignments using established guidelines, policies and procedures.
  • Demonstrates professional courtesy and represents the company in a positive manner in all areas of internal and external communications.
  • Ensures appropriate record keeping, reports, and related administrative functions are accurate and up-to date.
  • Upon request, compiles and analyzes data to identify trends for root cause analysis.

Requirements:

  • Skills/Qualifications: Customer Focus, Customer Service, Verbal Communication, Problem Solving, People Skills, Teamwork, People Management, Managing Processes.
  • Solid understanding of Microsoft tools.
  • Should have an analytical bent of mind with experience in creating reports using data extracted from systems and tools.
  • Analyze trends within assigned operations, including data volumes, data patterns, staff productivity, and resource allocation.
  • 3-5 years of experience in Related Industry.
  • Flexible working in 24 X 7 environment
  • This person should have experience establishing metrics for monitoring success.
  • Must be able to manage key metrics for driving productivity and quality.
  • Successful track record of managing people to achieve company goals and objectives.
  • Excellent communication skills - written, verbal and listening.

Interested candidates may share your CV whatsapp

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