Client Relationship Lead
4 days ago
Ideal candidate would be
Applied business knowledge to streamline service delivery processes; used management concepts to scale a support or service team.
Managed client-facing service operations; resolved escalations while meeting SLAs; supported the transition of services into a centralized hub.
Ensured processes met regulatory requirements in different countries; advised stakeholders on compliance risks; contributed to successful audits or certifications.
Scaled a service delivery team in a fast-growing organization; implemented performance metrics and dashboards; consistently achieved SLA adherence.
Progressed from supervising a small team to leading a larger service function; introduced scheduling to support international clients; implemented workflow tools to manage high volumes; coached and developed team members to achieve SLA targets.
Introduced structured coaching programmes; improved team engagement scores; recognised as an escalation point during service challenges.
Reduced processing times by standardising workflows; automated routine reporting; streamlined onboarding or setup processes across regions.
Presented service performance updates to executives; facilitated cross-team workshops; explained personal contributions to successful projects with clarity; de-escalated client issues through effective communication.
Chaired governance calls with senior stakeholders; collaborated across functions to resolve client issues; negotiated timelines or scope adjustments with customers.
Identified root causes of recurring service failures; used data trends to improve forecasting; implemented corrective actions that improved client satisfaction.
Managed urgent onboarding/setup for a new client; resolved multiple escalations simultaneously; consistently delivered to tight SLAs.
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