Client Growth Manager

3 days ago

Bengaluru, Karnataka, India BlueKaktus Full time US$ 9,00,000 - US$ 12,00,000 per year

We are seeking a proactive and data-driven Client Growth Manager Farming to own and drive revenue growth through upsell and cross-sell motions across our existing customer base. The ideal candidate brings strong commercial acumen, deep experience in farming within SaaS organizations, and a consultative mindset to unlock maximum value for customers while achieving revenue expansion targets.

Role & responsibilities

Farming Strategy & Execution

Own the end-to-end farming lifecycle including account planning, opportunity identification, solution scoping, and closure.

Partner with Customer Success Managers and Delivery teams to develop and execute account growth plans.

Collaborate with product and pre-sales teams to craft compelling proposals based on customer maturity, usage patterns, and needs.

Upsell & Cross-sell Ownership

Identify high-potential upsell and cross-sell opportunities through data-driven analysis and client engagement.

Drive product adoption by positioning relevant modules/features that align with customer pain points.

Proactively engage clients via QBRs, roadmap alignment sessions, and value realization reviews to expand product footprint.

Client Relationship & Stakeholder Management

Build deep relationships with key stakeholders (CxOs, functional heads) within existing accounts to influence buying decisions.

Act as a strategic advisor to clients and collaborate on long-term digital transformation initiatives.

Revenue & Metrics Accountability

Own and deliver expansion revenue targets both recurring and one-time.

Track, analyze, and report on farming pipeline, deal velocity, win rates, and forecasting.

Ensure CRM hygiene and maintain accurate deal data and notes.

Cross-functional Collaboration

Work closely with Product, Customer Success, and Marketing teams to build contextual collaterals and drive GTM for expansion use cases.

Provide customer feedback and competitive insights to influence roadmap and strategy.

Preferred candidate profile

7-10 years of experience in account farming, upsell/cross-sell or customer growth roles in SaaS/tech companies.

Proven track record of meeting/exceeding revenue targets in a farming role.

Strong understanding of SaaS business models, value selling, and customer lifecycle management.

Experience working with ERP/Supply Chain/MarTech/CRM/HRTech or similar enterprise software preferred.

Excellent interpersonal, negotiation, and presentation skills.

Strong analytical skills with experience in tools like Salesforce, HubSpot, or Gainsight.

MBA from a Tier 1 college.

25 years in B2B sales. Candidates from SaaS, ERP, garment-tech sales backgrounds are strongly preferred.

Understanding garment/textile manufacturing and factory operations is a strong plus.

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