Customer Support Executive

2 weeks ago

Gurgaon, Haryana, India Yagam Nutrition Private Limited Full time ₹ 9,00,000 - ₹ 12,00,000 per year

We are looking for a Customer Support Executive to handle customer queries related to shipments and ensure timely coordination with the logistics team for resolution. This is a full-time position based out of Gurugram. The candidate will have to ensure high customer satisfaction through effective communication and as a point of contact between our customers and internal team.

Responsibilities

  • Respond promptly to customer inquiries via phone, email, and WhatsApp chat regarding shipment status, delivery timelines, delays, or issues.
  • Track and monitor customer shipments and provide real-time updates.
  • Investigate and resolve customer complaints related to shipments and follow up until closure.
  • Maintain accurate records of customer interactions, issues, and resolutions in the system.
  • Provide proactive updates to customers in case of delays or unforeseen shipment issues.
  • Work closely with third-party logistics providers, couriers, and internal departments to ensure smooth delivery operations.
  • Escalate unresolved or complex issues to the appropriate teams for timely resolution.

Qualifications

  • Bachelor's degree (preferred).
  • 1-2 years of experience in customer support or logistics coordination.
  • Strong communication skills – verbal and written.
  • Ability to multitask and work in a fast-paced environment.
  • Familiarity with shipment tracking systems, CRM tools, or logistics software is a plus.

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