Customer Support Executive
5 days ago
Roles & Responsibilities
- To converse with all our clients across the globe using the highest standard of English
- To achieve KPI and targets set by Team Manager
- To ensure that each customer receives a high quality experience of professional service
thus achieving your call quality targets
- To ensure that all necessary administrative work is completed accurately and promptly
on each call thus achieving your error rate target.
- To ensure that you always aim to exceed set targets on projects converting as many dials
into verifiedss
- To maximize productive phone time while working in the call centre, through achieving
a calls per productive hour target
- To maximize productive phone time while working in the call centre, through achieving
verified calls per productive hour target (certain projects)
- To apply your skills with the enthusiasm needed to achieve the above targets
- To apply your skills when necessary to bring the product to life to the client and promote
the benefits of the project
- Understand and work towards the Call Centre and Merits business objectives
Job Description – Customer Support Executive
• To support your team at all times in order to achieve team targets by demonstrating the
appropriate interpersonal behaviors
• To ensure you meet the schedule adherence target by being available to make/take calls
when expected
Qualification
• Minimum Qualification – UG and above (Non – Engineering Graduates only
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