Senior Manager
2 days ago
Job Title: Senior Manager Operations
Location: Bangalore
Company: Alldigi Tech
Overview: Alldigi Tech is seeking an experienced and dynamic Senior Manager - Operations to lead and manage large-scale operations FTEs). The ideal candidate comes from a BPM (Business Process Management) background with a proven track record in sales delivery within a BPM setup.
Key Responsibilities:
- Lead and manage day-to-day operations across large-scale teams FTEs), ensuring seamless execution and performance delivery.
- Drive overall sales performance by implementing strategic initiatives that enhance outbound calling productivity and conversion rates.
- Utilize data-driven decision-making to identify performance gaps, optimize processes, and drive continuous improvement across all metrics.
- Maintain strong control over operational efficiency while managing under pressure and ensuring high team morale and sustained productivity.
- Monitor and manage attrition trends proactively, implementing retention strategies to maintain team stability.
- Ensure adherence to client SLAs and internal compliance standards, while aligning closely with cross-functional stakeholders to achieve business goals.
- Apply industry best practices to optimize quality, performance, and customer experience consistently.
Requirements:
- 7 to10 years of experience in BPM operations preferably from Banking or Insurance sector (BFSI), with at least 3 years in a senior leadership role
• Should have hands-on experience in direct, hard-core sales and managing the complete end-to-end sales lifecycle.
- Strong experience in sales operations under a BPM framework
- Proven ability to manage large teams(minimum of 250+ members) and deliver results under pressure
- Excellent communication, leadership, and stakeholder management skill
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