MS Dynamics 365 CRM Developer

2 weeks ago

Kozhikode, Kerala, India maylaa international Full time ₹ 88,800 - ₹ 42,00,074 per year

Key Responsibilities

  • Troubleshooting & Issue Resolution: Diagnose and resolve technical and functional issues within the Dynamics 365 platform.
  • Incident Management: Manage and prioritize support tickets, working within defined SLAs to provide timely resolutions.
  • Technical Expertise: Act as a Subject Matter Expert (SME) for Dynamics 365 CRM and other related modules.
  • Customization Support: Assist with customizations, such as plugins, workflows, and Power Automate flows.
  • Collaboration: Work with engineering and product delivery teams to understand requirements and contribute to project needs.
  • Customer Service: Provide excellent customer service to users experiencing issues with the platform.

Required Skills & Qualifications

  • Technical Knowledge: Deep technical and functional knowledge of Microsoft Dynamics 365 CRM.
  • Problem-Solving: Strong analytical and problem-solving skills to identify root causes of issues.
  • Communication: Excellent interpersonal and communication skills for explaining technical issues to diverse users.
  • User Configuration: Experience with user configurations, data import, and export within Dynamics 365.
  • Customer Service: Ability to manage user demands, provide support, and maintain high customer satisfaction.
  • Microsoft Certifications: Ideally, candidates hold Microsoft Dynamics CRM certifications or are pursuing them.

Job Types: Full-time, Permanent

Pay: ₹40, ₹116,537.40 per month

Work Location: In person

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