Assistant Site Operations Lead

Job Title

Assistant Site Operations Lead

Job Description Summary

The Assistant Site Operations Lead (ASOL) is responsible for the management and delivery of site operations, ensuring
consistently high levels of customer service satisfaction and safety compliance at all times. This role will also be responsible
for aligning operations, supporting service delivery, key stakeholder relationships, reporting and governance for BHP
Corporate offices in their remit.
The ASOL will support, lead, coach and develop the on-site team member ensuring delivery of all contractual scope and
activities that influence the site.

Job Description

Site Operations

-Lead and deliver all site operations, ensuring consistently high levels of customer service satisfaction and strategic delivery of IWS in line with operational requirements.

- A safety-first focus, ensuring compliance by all staff and vendors with BHP's and Cushman & Wakefield's safety processes and procedures, adhering to a minimum of Australian Standards globally.

-Lead the Site Operations team onsite.

-Develop a strong professional, collaborative and supportive culture.

- Ensure all escalations are immediately reported to your direct manager for immediate support and guidance.

- Ensure all workplace tasks are being managed within agreed timeframes and procedures are followed accurately when closing out jobs.

- Has a good working relationship of the key site contacts, amenities and business stakeholders.

- Reports/resolves any workplace, and/or soft service issues promptly.

- Liaises with all contractors and Facilities member to ensure the site facilities as above are being used for the correct purpose, are clean and maintained to the highest standards.

-Coordinate site operations to ensure continuity of property services with minimum disruption to the client's business operations and maintaining optimal employee/resident/guest experience.

- Attend and document team and client meetings with appropriate work stream leaders, key contractor monthly meetings and works in progress meetings.

- Engage with Change and Comms and participate in projects and experiences.

-Ensure site is aligned with other office standards in the portfolio.

- Align and collaborate with the facilities management (FM) services team including capital works project management, asset management and maintenance, environmental services, health safety ensuring maximum customer satisfaction.

- Understand the facilities management service, which encompasses ad hoc maintenance, fire, mechanical, electrical support and the help desk function, following environmental safety guidelines  Ensure teams are delivering tasks such as audits, reports & spot checks.

Budget & Reporting

-Assist with the development and monitoring of annual opex and capex budgets, monthly accruals and quarterly forecasting for your site.

-Maintain spend against budget in accordance within your scope of accountability.

Understand, align and promote the procurement process in accordance with the global procurement policy, including for reactive and planned purchase orders.

-Assist with the preparation and submission of reports as required.

People Leadership

-As an emerging leader you will be supported to lead a team and ensure the team are trained and coached to be able to provide an exceptional customer service experience for employees, residents and guests.

-Manage appropriate workload distribution and priority setting.

- Supervise and lead team members with a focus on engagement and high performance by ensuring individual goal setting, development plans and career conversations are in place and updated regularly.

- When required provide 2IC support to the Senior Site Operations Lead and collaborate with other Stream Leaders with in the contract such as Occupancy, Change and Comms, Facility Management and Projects as required.

Other

- Proactively review workplace systems / processes to identify opportunities to innovate and continuously improve the customer journey and workplace experience.

- Performs other duties as requested by your direct manager.

- Provides relief services during leave and overload periods.

- Occasional requirement to work extended hours due to resident requests or to assist with major functions/events including occasional requirement to be contacted after hours for emergencies or incidents involving the site operations

-Assist with the development of operational standards / playbooks / operating manuals for all.

General Responsibilities

-Articulate and live the Cushman & Wakefield culture, model organizational values and required behavior and hold others (employees and peers) accountable for their actions by identifying and acting on behavior which is inconsistent with agreed standards.

-Comply with all Cushman & Wakefield systems that are in place to meet the health and safety obligations of the organization.

-Work safely and avoid placing yourself or anyone else's health and safety at risk by your acts or omissions.

-Comply with Cushman & Wakefield's environmental policies and adhere to procedures and work instructions that are relevant to your activities.

-Operate in a manner that will minimize any adverse environmental impacts associated with your activities.

- Actively participate within a community of practice group within Global Occupier Services by sharing information and strategies that result in the best outcomes for the client and Cushman & Wakefield.

- Understand the Cushman & Wakefield brand and expertise of services delivered to ensure all opportunities to provide a full-service offer to clients is available.

-Regularly engage with the Cushman & Wakefield CRE team to leverage their knowledge.

- Comply with Cushman & Wakefield delegations' policy which can be found on the Knowledge Hub  Operating in accordance with Cushman & Wakefield's Global Code of Business Conduct, BHP's Code of Conduct and BHP's Values.

Why join Cushman & Wakefield?

As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from

Being part of a growing global company;

Career development and a promote from within culture;

An organization committed to Diversity and Inclusion

We're committed to providing work-life balance for our people in an inclusive, rewarding environment.
We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities, and we reward with a comprehensive employee benefits program.

We have a vision of the future, where people simply belong.

That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, gender, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status.

We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us.

INCO: "Cushman & Wakefield"

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