Customer Support Executive

1 week ago

Cochin, Kerala, India GramPro Business Services Pvt. Ltd. Full time ₹ 80,000 - ₹ 1,20,000 per year

We are hiring for leading
NBFC
client based in Kochi.

Skills

  • Excellent verbal communication in English,Tamil & Hindi; strong active listening
  • Ability to multitask and manage high call volumes
  • Strong problem‑solving and decision‑making skills
  • Basic computer proficiency
  • Customer‑centric mindset

Key Responsibilities

Customer Interaction

  • Make outbound calls (for inbound/outbound remittances, follow‑ups, promotions)
  • Handle inbound customer calls (product queries, transactions, general support)
  • Listen actively, diagnose needs, and offer solutions

Data & Record Management

  • Maintain accurate call logs and reports
  • Record customer details, interactions, resolutions
  • Update and ensure integrity of customer data

Sales & Conversion

  • Convert leads into sales, meeting targets

Product Expertise

  • Deep knowledge of product lineup, features, pricing, policies
  • Stay current on new launches, offers, and updates

Quality, Compliance & Escalation

  • Follow call center protocols, scripts, and quality standards
  • Track performance metrics (e.g. handle time, CSAT, adherence)
  • Participate in QA reviews
  • Escalate complex issues; coordinate with other teams to resolve

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