Customer Support Executive

4 days ago

Gurgaon, Haryana, India Transformative Learning Solutions Full time ₹ 6,00,000 - ₹ 10,00,000 per year

Role & Responsibilities :


•       Maintaining a positive, empathetic, and professional attitude toward customers always.


•       Serves customers by providing product and service information and resolving

product and service problems.


•       Attracts potential customers by answering product and service questions and

suggesting information about other products and services.


•       Knowing our products inside and out so that you can answer questions.


•       Handling queries from international customers on call, Email & social media.


•       Candidate should be flexible to work in rotational shifts, specifically US timelines.

Requirements:


•       Excellent fluency in spoken Italian


•       Capable of speaking in European accent (preferred)


•       Strong command over written Italian


•       Min 1+ year of experience in providing support in respective Language


•       Candidate with experience of providing support to international customers

on call or chat process will be preferred


•       Proven work experience of Customer interactions.


•       Hands on experience with MS Office and internet research


•       In-dept understanding of customer service practices


•       Excellent written and verbal communication skills in English


•       Teamwork and motivational skills\Ability to handle multiple tasks, work in a

fast- paced environment and meet deadlines.


•       Should be Flexible for Rotational Shifts and Rotational Weekly Offs


•       Good follow up skills

We are a hardcore, fast-growth focused environment and a place where only dedicated, stable, dependable individuals who are willing to immerse themselves completely to this cause can thrive.

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