Technical Lead-(CTS-SCCM

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Job Description – SCCM & Intune Engineer (Windows Endpoint Management)

Job Summary

We are seeking a skilled SCCM & Intune Engineer to manage, maintain, and optimize our endpoint management infrastructure. The ideal candidate will have hands-on experience with Microsoft SCCM (Configuration Manager), Intune, Windows Autopilot, and patch management. This role involves designing, deploying, and supporting enterprise-wide endpoint management solutions while ensuring system security, compliance, and performance.

Key Responsibilities

SCCM Administration & Support

• Manage EUC and server patching, including vulnerability remediation across the SCCM estate.

• Perform SCCM infrastructure tasks such as Distribution Point (DP) and Management Point (MP) installations, console upgrades, and client upgrades.

• Create and manage collections, applications, packages, and deployments for software distribution.

• Handle OS deployment (OSD) and driver management using SCCM task sequences.

• Troubleshoot package installation, patching, and OSD issues by analyzing SCCM log files.

• Manage SCCM Current Branch environments (e.g., 2103/2107) and support CMG, Windows App Store, and third-party updates.

• Develop and implement in-place upgrade task sequences (e.g., LTSC to SAC builds).

• Support Nomad upgrades, boundary/boundary group configurations, and SQL reporting for SCCM.

• Provide Tier 3 support and guidance to L1/L2 teams for SCCM and endpoint issues.

Intune & Modern Device Management

• Design and implement endpoint management solutions using Microsoft Intune, including configuration profiles, compliance policies, and conditional access.

• Create and manage Autopilot deployment solutions for Windows 10/11 devices.

• Configure and manage device enrollment, user policies, and RBAC (custom roles).

• Deploy LOB/Store applications to Azure AD user groups and monitor deployment status.

• Handle feature pack upgrades and Windows update management via Intune.

• Troubleshoot Intune-related escalations, enrollment, and application issues.

• Integrate Intune with Power BI for reporting and auditing purposes.

• Implement desktop customization policies (e.g., wallpaper configuration) via Intune.

General Administration & Collaboration

• Plan and execute monthly patch cycles and compliance reports for both SCCM and Intune devices.

• Work closely with AD, Azure, Security, and Networking teams to ensure integrated and secure device management.

• Analyze logs and manage security compliance using Azure logs and audit reports.

• Provide technical documentation, training, and knowledge transfer to peers and stakeholders.

• Manage incidents, problems, and change requests through ITSM tools (ServiceNow preferred).

• Continuously improve endpoint management processes and develop innovative automation solutions.

Required Skills & Experience

• 5–8 years of hands-on experience in SCCM (Configuration Manager) and Microsoft Intune.

• Strong knowledge of Windows 10/11, OS deployment, and driver management.

• Experience with patch management, software distribution, and compliance reporting.

• Good understanding of Azure AD, Autopilot, and conditional access policies.

• Working knowledge of SQL queries for reporting and troubleshooting.

• Familiarity with Power BI integration for Intune and SCCM analytics.

• Strong troubleshooting and analytical skills across SCCM/Intune/Windows platforms.

• Hands-on experience with ITSM tools (ServiceNow).

Preferred Qualifications

• Microsoft Certified: Endpoint Administrator Associate (MD-102) or Modern Desktop Administrator Associate (MD-101).

• Experience with Windows Update for Business (WUfB) and co-management scenarios.

• Knowledge of CMG, third-party patching tools, and Nomad.

• Exposure to Azure Log Analytics and automation via PowerShell.

Soft Skills

• Excellent documentation and communication skills.

• Strong problem-solving mindset and attention to detail.

• Ability to work in cross-functional teams and manage multiple priorities.

We make technology work so people can do great things.     

CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.      

CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, CDW's goal is to get to know you as an applicant and understand your experience, strengths, skills, and qualifications. While AI can help you present yourself more clearly and effectively, the essence of your application should be authentically yours. To learn more, please review CDW's AI Applicant Notice.