SCCM & Intune - Lead

6 days ago

Bengaluru Karnataka India, Karnataka ITC Infotech Full time

SCCM & Intune - Lead


Location : Bangalore

Mode: Hybrid


Role Overview:

Client Deployment and Compliance Engineer is responsible for ensuring that end-user devices are securely deployed, compliant with organizational policies, and properly managed throughout their lifecycle.


Key Responsibilities:

  • M365 Support ­ Provide Technical Support: Diagnose, troubleshoot, and resolve hardware and software issues for desktops, laptops, and mobile devices remotely ­
  • Manage End-User Devices: Deploy, configure, and maintain desktops, laptops, mobile devices, and peripherals such as printers and scanners. ­
  • Application Support: Assist users with issues related to common applications (e.g., Microsoft Office 365, VPN, collaboration tools) and ensure software is up to date and functioning. ­
  • Device Imaging and Deployment: Create, manage, and deploy standardized device images for new hardware rollouts or replacements.
  • Modern Workplace Enablement ­ Implement and support Microsoft 365 services (Teams, OneDrive, Outlook, SharePoint). ­
  • Collaborate with vendors and local IT teams to ensure seamless digital experiences. ­
  • Support remote work enablement and zero-touch provisioning.
  • Deployment Management ­ Design and implement deployment strategies for Windows 10/11 using SCCM and Microsoft Intune ­
  • Manage application packaging and deployment through modern management solutions ­
  • Create and maintain deployment templates and standard operating procedures ­
  • Execute and monitor OS deployments across the organization ­
  • Implement automated deployment solutions for efficiency and consistency Compliance and Security ­
  • Develop and maintain security compliance policies using Intune and SCCM ­
  • Monitor and report on device compliance status ­
  • Implement and manage conditional access policies ­
  • Ensure adherence to organizational security standards ­
  • Conduct regular security assessments and audits ­
  • Maintain documentation of compliance procedures and policies
  • Modern Workplace Management ­
  • Configure and manage Microsoft 365 services ­
  • Implement modern workplace solutions using Intune ­
  • Manage mobile device management (MDM) policies ­
  • Configure and maintain Azure AD joined devices ­
  • Implement Windows Autopilot deployment scenarios ­
  • Manage Microsoft Teams deployment and configurations co-management ­


SCCM Administration ­

  • Maintain SCCM infrastructure and client health ­
  • Manage software updates and patch deployment ­
  • Create and maintain device collections ­
  • Configure and monitor SCCM reporting ­
  • Manage distribution points and content deployment ­
  • Troubleshoot SCCM-related issues


Documentation and Reporting ­

  • Create and maintain technical documentation ­
  • Develop standard operating procedures ­
  • Generate compliance and deployment reports ­
  • Maintain asset inventory documentation ­
  • Create user guides and training materials


Required Skills & Qualifications

  • 8 - 10 years of experience in a desktop or end-user support role.
  • Strong knowledge of Windows OS (10/11), Microsoft Office 365, SCCM, and common enterprise applications.
  • Familiarity with Active Directory, network troubleshooting, and remote support tools.
  • Basic understanding of ITIL practices and incident/request management.
  • Excellent problem-solving and communication skills.
  • Ability to work independently and manage tasks proactively.
  • Experience with hardware troubleshooting and peripheral setup (printers, scanners, docking stations).


Preferred Certifications:

  • MD-102: Microsoft 365 Endpoint Administrator Associate
  • AZ-104: Azure Administrator
  • MS-102 for Exchange Online skills.

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