SDA Lead

1 day ago


Bengaluru, Karnataka, India Tata Consultancy Services (TCS) Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Locations : Bangalore/Kochi/Pune/Kolkata

Position Summary:

As the SDA Lead, you will manage the Software Delivery Automation team, which is responsible for various SCCM, Intune, and Munki activities. Specifically, in this role you will:

- Lead and motivate a high-performing team

  • Create deployments (target packages and applications) in SCCM, Intune, and Munki based on requests from deployment and transition managers

  • Create collections and groups in SCCM and Intune

  • Monitor package replication status and overall health of SCCM and Intune deployments

  • Run various reports from SCCM and Intune

  • Run regular cleanup tasks in SCCM and Intune

  • Publish software in Windows and Mac stores

  • Work closely with Product Managers, Service Owners, Deployment Managers, Transition Managers, and other deployment-specific stakeholders

  • Identify deployment failures and work with the appropriate team(s) (e.g. Packaging team, Product Manager, Service Desk) to address and remediate

  • Provide operational support for Autopilot and application bundles

  • Monitor health of SCCM and Intune environments and work closely with customer infrastructure teams to troubleshoot and remediate problems within those environments

Analytical/Decision Making Responsibilities:

  • Deliver desktop applications focusing on project deliverables while meeting business needs

  • Meet customer and business needs while ensuring quality results

  • Select appropriately from applicable standards, methods, tools and applications and use accordingly

  • Utilize an analytical and systematic approach to problem solving if issues are encountered

  • Advise on the best technical solutions to minimize deployment risk and increase efficiency

  • Maintain knowledge on customer desktop deployment standards

Knowledge and Skills Requirements:

  • Excellent written and verbal communication skills – must be able to communicate fluently in English both verbally and in writing

  • Proficiency in SCCM, Intune, Munki, Nexthink, and Autopilot

  • Good knowledge of Operations, Infrastructure Engineering and functional organizations

  • Intermediate to advanced Excel skills

  • Basic knowledge of ServiceNow

Other Requirements:

  • Experience in managing teams

  • Excellent interpersonal skills

  • Maintain professionalism in all aspects of job performance

Job Requirements:

Education:

- A degree in Computer Science, Technology, Project Management, IT Management, or a related discipline; or equivalent work experience

Experience:

- Five or more years of experience with SCCM, Intune, and Autopilot, and managing a team

  • Work experience in a professional services industry, preferred

Language Requirements:

- English

Certification Requirements:

- Microsoft certified (optional)

  • ITIL Foundation (optional)

Soft Skills/Behavior al Requirements:

- Responsible

  • Flexible

  • Self-driven

  • Team player

  • Focus on continuous process improvement

  • Proactive approach to identifying issues and presenting solutions and options

Location

Bengaluru

Job Function

IT INFRASTRUCTURE SERVICES

Role

Engineer

Job Id

371664

Desired Skills

SCCM

Desired Candidate Profile

Qualifications : BACHELOR OF ENGINEERING



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