SDA Lead
1 day ago
Locations : Bangalore/Kochi/Pune/Kolkata
Position Summary:
As the SDA Lead, you will manage the Software Delivery Automation team, which is responsible for various SCCM, Intune, and Munki activities. Specifically, in this role you will:
- Lead and motivate a high-performing team
Create deployments (target packages and applications) in SCCM, Intune, and Munki based on requests from deployment and transition managers
Create collections and groups in SCCM and Intune
Monitor package replication status and overall health of SCCM and Intune deployments
Run various reports from SCCM and Intune
Run regular cleanup tasks in SCCM and Intune
Publish software in Windows and Mac stores
Work closely with Product Managers, Service Owners, Deployment Managers, Transition Managers, and other deployment-specific stakeholders
Identify deployment failures and work with the appropriate team(s) (e.g. Packaging team, Product Manager, Service Desk) to address and remediate
Provide operational support for Autopilot and application bundles
Monitor health of SCCM and Intune environments and work closely with customer infrastructure teams to troubleshoot and remediate problems within those environments
Analytical/Decision Making Responsibilities:
Deliver desktop applications focusing on project deliverables while meeting business needs
Meet customer and business needs while ensuring quality results
Select appropriately from applicable standards, methods, tools and applications and use accordingly
Utilize an analytical and systematic approach to problem solving if issues are encountered
Advise on the best technical solutions to minimize deployment risk and increase efficiency
Maintain knowledge on customer desktop deployment standards
Knowledge and Skills Requirements:
Excellent written and verbal communication skills – must be able to communicate fluently in English both verbally and in writing
Proficiency in SCCM, Intune, Munki, Nexthink, and Autopilot
Good knowledge of Operations, Infrastructure Engineering and functional organizations
Intermediate to advanced Excel skills
Basic knowledge of ServiceNow
Other Requirements:
Experience in managing teams
Excellent interpersonal skills
Maintain professionalism in all aspects of job performance
Job Requirements:
Education:
- A degree in Computer Science, Technology, Project Management, IT Management, or a related discipline; or equivalent work experience
Experience:
- Five or more years of experience with SCCM, Intune, and Autopilot, and managing a team
- Work experience in a professional services industry, preferred
Language Requirements:
- English
Certification Requirements:
- Microsoft certified (optional)
- ITIL Foundation (optional)
Soft Skills/Behavior al Requirements:
- Responsible
Flexible
Self-driven
Team player
Focus on continuous process improvement
Proactive approach to identifying issues and presenting solutions and options
Location
Bengaluru
Job Function
IT INFRASTRUCTURE SERVICES
Role
Engineer
Job Id
371664
Desired Skills
SCCM
Desired Candidate Profile
Qualifications : BACHELOR OF ENGINEERING
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