International Outbound Team Lead

15 hours ago

Bengaluru, Karnataka, India Hiring Coach Full time ₹ 6,35,008 per year

Designation - Teal leader US outbound Process

Key Responsibilities:

  • Lead and manage a team of outbound calling agents handling US health insurance processes.
  • Ensure daily/weekly/monthly targets (sales, lead generation, or policy updates) are met.
  • Monitor agent calls, provide feedback, and conduct regular performance reviews.
  • Maintain high-quality standards and compliance with US healthcare regulations (HIPAA, etc.).
  • Prepare and share performance reports with management.
  • Drive motivation, engagement, and training for team members.
  • Handle escalations effectively and provide resolutions in a timely manner.
  • Collaborate with QA, training, and operations teams to ensure continuous process improvement.
  • Ensure adherence to company policies, compliance, and shift schedules.

Required Qualifications & Skills:

  • Minimum 2 years of experience as a Team Leader on papers in an international BPO (voice process).
  • Prior experience in US Healthcare/Health Insurance domain preferred.
  • Excellent communication skills (spoken and written English).
  • Strong people management and team coaching skills.
  • Good analytical, reporting, and problem-solving abilities.
  • Must be comfortable with rotational shifts (including night shifts as per US hours).
  • Immediate joiners preferred.

Contact Veena

Job Type: Full-time

Pay: ₹15, ₹53,408.30 per month

Work Location: In person

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